Client Manager, Customized Client Care

Job description

WHO WE’RE LOOKING FOR As part of the Customized Client Care team of MusiCares, the Client Manager will play a crucial role in providing comprehensive support to clients including assessments, grant request support, and referrals for individuals who meet MusiCares’ program guidelines. You will contribute to MusiCares’ overall continuum of care ensuring high quality, compassionate, and client-centered care, and collaborate across the Health & Human Services department to support program delivery. WHAT YOU’LL DO Deliver equitable and coordinated client-centered care that recognizes the importance of the interconnected impact of financial hardship, physical health and mental health on overall wellbeing; Utilize trauma-informed and strength-based approaches to provide informal counseling and guidance within the scope of the Client Manager role. Apply clinical acumen to review and recommend grant assistance for health, mental health, addiction recovery, and basic living needs. Balance grant administration with holistic support and community referrals. Utilize pathways across Health and Human Service teams to ensure individuals are connected to a continuum of care. Use client insights and data to continuously strengthen program and service delivery; Maintain familiarity and understanding of MusiCares’ annual Wellness in Music survey data to better understand emerging needs within the music community. Translate survey insights and client referrals into informed client care coordination while identifying opportunities to strengthen programming and advance industry-wide support strategies. Promote consistent, equitable and high-quality service delivery and deliver support with consistent assessment tools and application of program guidelines; Maintain accurate and timely confidential case records and review documentation based on organizational policy. Collaborate with Operations and Finance teams to implement best practices around fraud mitigation and documentation standards and engage in opportunities to ensure uniform team approaches to client assessment. Participate in ongoing professional development related to MusiCares’ data, trauma-informed care, motivational interviewing, client engagement, industry trends, and HHS compliance guidelines. Share client-focused trends and maintain strong understanding of MusiCares’ stewardship. Collaborate across organization departments as needed. Represent MusiCares at on-site events, support opportunities across industry engagement, and promote MusiCares programs and services for the Recording Academy and its affiliates. SKILLS & EXPERIENCE Master’s degree in mental health, behavioral health, social services, or a related field. 3+ years of experience in mental health, behavioral health, or social services. Adaptability to assess areas across mental health, addiction recovery, health-related issues and general financial hardship/basic living needs. Commitment to maintain confidentiality and issues of privacy. Cultural competence and high emotional intelligence with the ability to interact with diverse communities. Strong proficiency in MS Office, Mail Chimp, Event Bright and/or comparable creative suite software. Knowledge of database products and how to optimize data for reports and departmental analytics. Demonstrated leadership skills with excellent interpersonal, written, and verbal communication and strategic thinking. Ability to thrive in a collaborative and entrepreneurial business environment. An entrepreneurial spirit with enthusiasm for the opportunities that accompany a premier icon brand and mission-based organization. PHYSICAL DEMANDS FOR CERTAIN ROLES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time. The employee will be required to lift and/or move up to 60 pounds. SALARY AND BENEFITS The starting salary for this position is $83,800 to $93,000 per year , benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market. The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits. Explore our career opportunities to join a team that values creativity, innovation, and diversity. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators. LATIN RECORDING ACADEMY The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation. LATIN GRAMMY CULTURAL FOUNDATION The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives. MUSICARES A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs. GRAMMY MUSEUM The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. EQUAL OPPORTUNITY The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.