We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspectiveRole: As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules. Reports to: o Head of UK OperationsRequirementsResponsibilities: Manage existing client accounts and build long-term, trusted partnershipsUnderstand client goals and proactively identify opportunitiesManage a large volume of email and phone enquiries daily Ensure contracts are issued accuratelyMaintain contact to ensure repeat business and identify upsell opportunitiesCarry out regular site visits to understand your client’s requirements Arrange and attend meetings to generate new business and manage relationships Ensure that customers receive the best possible service at all times Ensure complaints are handled in line with company procedures Ensuring accreditation for events is complete Prepare accurate quotes and schedules utilising our bespoke CRM system and excel Ensure all project information is communicated to all team members Update client records ensuring current information is available at all times Demonstrate a strong understanding of the clients’ needs and manage them through to delivery Obtain client feedback after each event and report to senior management Attend relevant trade exhibitions, networking events and training Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met Key skills: Excellent communication skillsHighly organised and able to multi-task Happy to travel around the UK and worldwide Ability to adapt quickly to changes Ability to work flexible hours Excellent knowledge of MS Office including Word and Excel Great team player Ability to identify problems in process and resolve them in a timely manner Ability to work under pressure Experience:Event industry experience is advantageous but not essential
We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.
Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective
Role:
As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.
Reports to:
o Head of UK Operations
Requirements
Responsibilities:
- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client’s requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
Key skills:
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Experience:
- Event industry experience is advantageous but not essential
Showforce is an innovative, award winning event support-services company, specialising in providing experienced personnel to the entertainment industry.With operational offices in the UK, UAE and Qatar, we have over 30 years’ experience in providing services for venues, film, television, theatre, live events, ceremonies and major public events.Our turnkey solutions are consistent the world over, so whether your event is in London or Taiwan, our high standard of service, multi-faceted skill sets and adherence to health and safety will be exactly the same.
Over 30 Years of Experience in the Industry
Proven success in a wide range of industry sectors
Dedicated 24 hour support, 365 days a year
Award winning service and delivery
ISO 9001 & 14001 Certified (Our Quality and Environmental Policies are available on request)
Showforce is an innovative, award winning event support-services company, specialising in providing experienced personnel to the entertainment industry.
With operational offices in the UK, UAE and Qatar, we have over 30 years’ experience in providing services for venues, film, television, theatre, live events, ceremonies and major public events.
Our turnkey solutions are consistent the world over, so whether your event is in London or Taiwan, our high standard of service, multi-faceted skill sets and adherence to health and safety will be exactly the same.
- Over 30 Years of Experience in the Industry
- Proven success in a wide range of industry sectors
- Dedicated 24 hour support, 365 days a year
- Award winning service and delivery
- ISO 9001 & 14001 Certified (Our Quality and Environmental Policies are available on request)
