Client Manager – Global Network Banking – Greater China desk

Job description

About Global Network Banking Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe. Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs. Our role is to deliver the full breadth of Citi's solutions—from cash management, trade finance and FX management to strategic advisory and credit—enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks and achieve their global growth ambitions. Job Summary The Client Manager is a pivotal role focused on delivering a best-in-class client experience through seamless execution onboarding and implementation, service coordination, credit management, and origination activities. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. The ideal candidate is highly organized, detail-oriented, and adept at managing complex processes and developing strong client relationships. The role will be responsible for both origination and delivery for China Mainland and Taiwan clients, as well as support UK&EU China Desk Head in driving China corridor strategy across EU. The position will be based in Hungary, with a broader EU remit. Travel across EU will be required. The Client Manager is a pivotal role focused on delivering a best in class client experience The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. Responsibilities: 1.Relationship, Execution & Origination Maintain professional and strategic relationships with key client representatives and decision-makers. Independently manage and develop relationship across agreed portfolio of Mainland China and Taiwan clients. Identify opportunities to deepen wallet share and expand Citi’s product penetration. Work closely with internal stakeholders to coordinate client strategy and execution. Support UK&EU China Desk Head in China Corridor strategy, portfolio development and cross border opportunities across EU. Lead and mentor junior Client Managers in understanding client needs and identifying business opportunities. Execute key strategic business campaigns, including comprehensive account planning, wallet sizing, and corridor or product initiatives. 2.Regional and Cross Border Coordination Work across multiple EU jurisdiction to support China Mainland and Taiwan clients. Coordinate regional opportunities that involve multiple entities and markets. Work closely with local GNB team to ensure smooth client communication, consistent client coverage and execution. 3. Credit Management Oversee and manage credit requests in close coordination with various internal teams, providing input and ensuring timely resolution. Timely oversight and guidance on credit risk mitigation, monitoring credit lines, and escalating exceptions. 4. Onboarding & Implementation Manage the end-to-end client onboarding experience for clients, from initiating CRM requests to post-implementation follow up. Implement best practices for client documentation and facilitate comprehensive client training programs to ensure a seamless and efficient transition for clients . 5. Service Coordination Act as a primary escalation point and trusted advisor for strategic clients, expertly managing and resolving client issues. Facilitate operational efficiency and client satisfaction by optimizing day-to-day operational flows, analyzing client feedback, and implementing proactive solutions. 6. KYC Ownership Oversee and ensure the integrity of KYC (Know Your Customer) processes for a portfolio of clients. Take responsibility for completing, maintaining, and reviewing accurate client profiles, and mentor junior team members on KYC best practices and regulatory requirements. Qualifications: Experience : 6+ years of experience in client management or a related role within the financial services industry. Technical Skills : Advanced product knowledge and a comprehensive understanding of operational processes and in depth knowledge of KYC/AML regulatory requirements. Commercial Capability: strong commercial mindset with the ability to identify client needs and develop new business opportunity. Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple strategic priorities and complex stakeholders simultaneously. Problem-Solving: Demonstrated ability to resolve complex, multi-faceted client issues, manage high stakes escalations, and drive process improvements through strategic solutions. Interpersonal Skills: Strong communication and interpersonal skills, with a strong commitment to delivering a high level of client service and ability to develop and maintain robust, executive-level client relationships and influence key stakeholders Attention to Detail: Meticulous accuracy and unwavering attention to detail in all aspects of work, critical for managing high-value client portfolios Language: Professional fluency in both Mandarin and English are required Mobility : Travel across EU, a valid driver's license is preferred Education: Bachelors degree in Finance, Business Administration, or a related field is required Benefits: By joining Citi Hungary, you will not only be part of a workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: Cafeteria Program Home Office Allowance (for colleagues working in hybrid work models) Paid Parental Leave Program (maternity and paternity leave) Private Medical Care Program and onsite medical rooms at our offices Pension Plan Contribution to voluntary pension fund Group Life Insurance Employee Assistance Program Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed Flexible work arrangements to support you in managing work - life balance. Career progression opportunities across geographies and business lines Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. #LI-AK9 This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015. ------------------------------------------------------ Job Family Group: Institutional Banking ------------------------------------------------------ Job Family: Corporate Banking ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: Ft14,768,850.00 - Ft24,762,350.00 ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.