Client Manager – UK

Job description

Symplicity is looking for a **Client Manager** to join our growing Client Success team in the UK. As a Client Manager, you will be responsible for building and maintaining strong, trusted relationships with our clients, ensuring they receive maximum value from Symplicity’s solutions. You will act as a strategic partner to our clients, helping them achieve their goals, increase product adoption, and continuously improve their processes and outcomes. You will work closely with clients and internal teams across Symplicity to deliver a seamless customer experience throughout the client lifecycle - from implementation and onboarding to ongoing support, engagement, and growth. ### Essential Responsibilities - Build and maintain strong, trusted relationships with assigned clients, acting as a strategic advisor and primary point of contact. - Drive successful delivery and implementation of new services while ensuring a smooth transition and ongoing client engagement. - Partner with clients to understand their goals, challenges, and priorities, and help establish meaningful KPIs and success measures. - Drive product adoption and help clients maximize the value and return on their investment in Symplicity solutions. - Identify upsell and cross-sell opportunities within the client portfolio and collaborate with Account Executives to develop and progress these opportunities. - Monitor client health and proactively identify, manage, and turn around at-risk accounts. - Develop and maintain strong knowledge of Symplicity’s products, the Higher Education sector, and relevant industry trends and best practices. - Provide clients with individualized guidance, training, process improvement recommendations, and ongoing product support. - Develop client case studies, success stories, testimonials, and references in collaboration with internal teams. - Encourage client engagement and feedback through webinars, roadshows, feedback sessions, and other initiatives. - Collaborate with Billing and other internal teams to help resolve invoicing, billing, and sales-related queries. - Support the implementation of new Symplicity solutions in partnership with Transition Support Specialists and other internal stakeholders. - Maintain regular day-to-day communication with clients to ensure a high level of satisfaction, engagement, and overall customer success. - Work cross-functionally with internal teams to ensure client needs are communicated effectively and resolved in a timely manner. - Other duties as assigned. ### Minimum Qualifications & Skills - Bachelor’s degree or equivalent professional experience. - Previous experience in **Client Success, Account Management, Customer Success, Client Management, or a related role**, preferably within SaaS, technology, or Higher Education. - Strong interest in the **Higher Education sector** and a willingness to learn about the challenges and opportunities facing universities and colleges. - Excellent verbal and written communication skills, with the ability to build relationships with stakeholders at different levels. - Strong problem-solving, analytical, and organizational skills with excellent attention to detail. - Customer-focused mindset with a genuine interest in helping clients achieve their goals. - Self-motivated, proactive, and able to manage priorities independently in a remote environment. - Strong team player who is collaborative, flexible, and comfortable working cross-functionally. - Confident, approachable, and personable, with the ability to build trusted relationships with clients. - High level of professionalism and strong ethical business standards.