Client Operations Analyst

Job description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to our Senior Project Manager Director you will be part of an incredible and collaborative team, where you can grow and contribute your knowledge. We are looking for a Client Operations Analyst who will be responsible for: - Ensure that clients' needs are met. - Manage the project process, including controlling schedules, budgets and deliveries. - Ensuring the quality of deliveries, following client goals and Jellyfish standards. - Combine practical execution and daily leadership. - Communicate with company partners on project teams in the service of daily delivery Qualifications - Advanced/Fluent English (client and team are based in the USA). - Solid knowledge of the fundamentals of project management. - Experience using task, time and resource management tools (MS Project, Smartsheet, Wrike or similar). - Familiarity with waterfall and agile methodologies. - Ability to build and maintain collaborative relationships with internal and external stakeholders. - Knowledge of the technologies and processes involved in delivering digital projects in an advertising agency. - Ability to produce clear reports and presentations - Minimum of 3 years in project management in an advertising or marketing agency. - Experience creating scopes, schedules, budgets, managing deliverables and leading cross-functional teams. - Proficiency in tools such as Google Suite (Docs, Sheets, Slides) or Microsoft Office (Word, Excel, PowerPoint). - Flexibility to adapt to new processes or directions. - Knowledge of the broader marketing mix - An understanding of the technologies and processes involved in managing digital project delivery within an agency environment Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 👪 Family Support: We have an extended maternity leave of 6 months in total. 💫 Custom Work Environment: Work remotely for up to 60% of your days. 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. 🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.