Client Operations Analyst

Job description

**Your wellbeing, our mission. Join a company shaping a healthier world.** **GET TO KNOW US** At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. **Join us in redefining the future of wellbeing!** **THE OPPORTUNITY** We are hiring a **Client Operations Analyst** to our **Business Transformation** team in **São Paulo!** Our mission is to improve our clients' operational routine by making our processes scalable and standardized, while striving to be the reference area within Wellhub, ensuring quality in execution always in partnership with other internal teams. The goal of the Client Operations LatAm team is to ensure the efficiency, quality, and correct execution of HR client processes, aligned with the sales and finance teams. As part of the team, you will interact with our external clients, supporting the analysis of our clients' data, supporting the sales teams in established processes, and working to ensure operational alignments are followed. **YOUR IMPACT** - Identify and map improvement opportunities for the Operations team and the client pillar as a whole. - Lead projects and initiatives, taking ownership of deliverables and coordinating actions with other teams as needed. - Organize meetings, office hours, and training sessions with stakeholders to address tasks, request support, communicate improvements, and align on new processes. - Create documents to formalize improvements to processes, policies, and other definitions, as well as track ongoing projects and initiatives. - Collaborate with various teams across the organization, both technical and non-technical, to ensure successful deliveries. - Develop solutions to increase the efficiency of partner operations teams, optimizing their time and implementing controls to reduce potential errors. - Manage expectations and effectively overcome objections. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. **WHO YOU ARE** - Resides in São Paulo. - Availability to go to the office when required. - Completed bachelor's degree. - Knowledge of Excel. - Analytical skills to interpret data, extract insights, and generate corporate presentations. - Proactive profile, focused on problem-solving and customer satisfaction. - Strong verbal and written communication skills, with excellent interpersonal relationships and collaboration. - Advanced English required. - Knowledge of SQL (intermediate/advanced) and BI tools (Looker, Tableau, Metabase) is a plus. - Prior experience in process mapping or business transformation projects is a plus. - Experience in customer service or B2B operations is a plus. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. **WHAT WE OFFER YOU** With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! **Our benefits include:** **WELLHUB:** Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. **WELLZ:** A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. **HEALTHCARE:** Health, dental, and life insurance. **FLEXIBLE WORK:** As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. **FLEXIBLE SCHEDULE:** Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. **PAID TIME OFF:** It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! **PAID PARENTAL LEAVE:**Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. **CAREER GROWTH:** Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. **CULTURE:** You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. [Learn more about our shared culture and values here.](https://wellhub.com/en-us/careers/our-values/) **Want to see what it’s really like to work here? Follow us on** [**Instagram**](https://www.instagram.com/lifeatwellhub/) **@lifeatwellhub and watch our team video on** [**YouTube**](https://www.youtube.com/watch?v=ZgIPiszTVm4)**!** **Diversity, Equity, and Belonging at Wellhub** We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. [Read more about it here.](https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY) Questions on how we treat your personal data? See our [Aviso de Privacidade para Candidatos.](https://wellhub.com/en-us/careers/job-applicant-privacy-notice/#:~:text=Aviso%20de%20Privacidade%20para%20Candidatos) **#LI-HYBRID**