Client Operations Associate

## **About the Role** We are looking for an energetic, proactive, and client-facing Client Operations Associate to join our growing Client Operations team. In this role, you will be a core operational engine—working directly with clients, internal account owners, and our elite global freelancer network. You will serve as a primary owner of inbound operations requests, combining rapid triage, creative problem-solving, and standard project management to keep client campaigns running smoothly. Working closely alongside another Operations Associate and our Senior Operations Team, this role is ideal for a smart, adaptable operational thinker with 1–2 years of experience who excels in positive, professional communication, thrives in fast-paced startup/scale-up environments, and wants to help build a scalable operations engine. ## **Welcome to Contentoo** At Contentoo, we help businesses grow through exceptional content, scaling creation and localization globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients—including brands like Bynder, Swapfiets, and Sendcloud—with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. ## **What You'll Do** ### **Core Operations & Intake Hub** - Serve as a primary owner of the intake hub, reviewing, categorizing, and routing inbound client and freelancer requests with rapid response times. - Partner closely with **another Operations Associate** to manage daily intake queues, ensuring complete coverage and seamless teamwork. - Deliver warm, professional, and solution-oriented communication to clients and freelancers across all daily touchpoints. - Maintain task allocation, ticket tracking, and feedback logging to ensure 100% operational visibility across the department. ### **Project Management & Execution** - Own standard project management and campaign delivery for core ICP and Non-ICP client accounts—tracking milestones, deadlines, and deliverables. - Facilitate smooth, end-to-end collaboration between clients, **Client Success and Key Account Managers**, and content creators/freelancers. - Apply creative problem-solving to resolve daily delivery roadblocks, resource constraints, or project edge cases. ### **Efficiency & Continuous Improvement** - Look across customer and freelancer feedback touchpoints to identify holistic product improvements, platform features, and workflow enhancements. - Collaborate closely with **Senior CS Ops Specialists** and the Head of Client Operations & Transformation to update SOPs, streamline processes, and implement automations. - Seamlessly escalate complex, strategic enterprise risks or technical builds to senior team members when necessary. ## **What You'll Bring** - **Experience:** 1 to 2 years of experience in a traditional operations, project management, or operational delivery role. Startup or scale-up experience is strongly preferred. - **Problem-Solving & Agility:** A sharp, resourceful operational thinker who can think on their feet, navigate ambiguity, and solve problems pragmatically in a fast-paced environment. - **Communication:** Exceptional written and verbal English skills with a highly professional, clear, and positive communication style across both client and freelancer interactions. - **Team Collaboration:** Enthusiastic about working in a close-knit operational squad—collaborating daily with fellow Associates and Senior Operations team members. - **Organization & Detail:** Highly organized self-starter capable of managing multiple priorities across external clients and internal stakeholders without letting details slip. - **Process Orientation:** A keen eye for efficiency—enthusiastic about spotting process friction, following structured SOPs, and suggesting ways to automate repetitive work. - **Tech & AI Curiosity:** Enthusiasm for using platform tools, CRM systems, and daily AI tools to optimize your productivity and improve outcomes. - **Nice-to-Haves:** Prior experience in marketing tech, SaaS, agency, or creative environments is a plus, but not required. ## **What You'll Get** ### **Flexibility & Benefits** - Hybrid / remote-friendly working environment. - 25 paid holidays. - Monthly Alleo budget. - Solid pension plan. ### **Tools & Setup** - Laptop of your choice (HP or Mac). - All the office and home-working supplies you need. ## **Our Culture** Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: - **Human:** You add value with a personal touch. - **Authentic:** You are open and honest. - **Inventive:** You proactively find ways to do better. - **Vibrant:** You add a splash of colour. Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. ## **A Day in the Life** You start your morning reviewing the intake queue, dividing up incoming priorities with **your fellow Operations Associate**, and coordinating with a **Client Success & Key Account Manager** on campaign timelines for an ICP account. Later that morning, you address an active client concern regarding an ongoing project timeline. After working out a smooth, creative solution directly with the freelancer creator to get the deliverable back on track, you proactively loop in the account's CS/KAM lead so they are fully armed with context for an upcoming strategic call. After lunch, you sync with a **Senior CS Ops Specialist** to share feedback from recent client requests, identifying a platform workflow tweak that could save hours of manual effort. Before wrapping up, you review tomorrow’s project deliverables and join your team on the rooftop terrace to unwind. ## **Sounds Good?** We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you — diversity of experience matters to us.