Client Operations Lead

Job description

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency. ### What You'll Do - Own the successful delivery of projects across your book of accounts, from kickoff through completion - Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals - Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments - Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step - Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships - Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed - Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic - Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams - Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up - Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) - Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client - Track project goals and ensure measurable progress toward client outcomes and overall success ### Who You Are - You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end. - A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects - Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks - A clear and confident communicator who knows how to build trust and drive alignment across clients and teams - Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans - Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk - Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity - Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned - Primarily based in Pacific Time hours (8:00am–5:00pm PT), with the flexibility to meet with clients and collaborate with our international team when needed ### Perks & Benefits - In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year - 100% company funded health insurance, with dental and vision options - Paid parental leave - 401(k) plan to help save for your future - Permanent remote work option - Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) - Monthly wellness stipend and quarterly employee appreciation gift - One-time reimbursement for work from home equipment - Monthly team bonding sessions - Pre-tax commuter benefits - The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day