Client Operations Specialist - Afternoon Shift

Job description

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective The Client Operations Specialist executes a wide range of account operations activities - from onboarding to maintenance - ensuring accuracy, timeliness, and compliance. This role drives quality and consistency across client accounts and contributes to process efficiency within the operations function. Responsibilities - Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote. - Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders. - Ensure all client account activities meet accuracy, compliance, and service standards. - Maintain precise records across systems such as Salesforce and internal databases. - Validate Work Orders and account details to prevent downstream issues. - Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies. - Support quality control by reviewing records and identifying data anomalies. - Recommend process enhancements to improve workflow speed or data integrity. - Uphold departmental SOPs, SLAs, and compliance standards. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. Skills & Knowledge - 2 –3 years of professional experience in customer success or related roles. - Proven knowledge of client account management and operational workflows. - Hands-on experience with Salesforce or comparable CRM platforms. - Strong organizational, problem-solving, and data validation skills. - Experience in fintech or SaaS environments preferred. - Fluency in English and Polish (written and verbal). Here’s a bit about what we have to offer - Competitive pay: 7200 - 9000 PLN gross on CoE - Fully paid private healthcare in LuxMed - Access to the Worksmile platform with a monthly top-up - Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week - A laptop and essential work equipment provided by the company - New, modern, bright and comfortable office space in the city centre - Access to the company’s library - Great working atmosphere - Chill out room with a PlayStation and games - Free snacks and beverages in a kitchen - Company parties and social activities - Employee referral program - Relocation Package within Poland The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy. Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.