Client Operations Support - Sr Associate II

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Operations Support - Sr Associate II About this role: At Fiserv, we help clients move money and information with speed, security, and confidence. The Client Operations team supports critical business activities that help maintain billing accuracy, partner compensation processes, and revenue continuity. In this role, you will support ISO Partner residuals invoicing, reconciliation, and issue resolution to help ensure operational stability and a positive partner experience. What you’ll do: Prepare, validate, and process ISO Partner residuals invoicing within required timelines. Review residual data for completeness, accuracy, and alignment with partner agreements and internal procedures. Perform billing reconciliation activities, investigate variances, and coordinate resolution with internal teams. Monitor work queues, service level expectations, and payment-related workflows to support timely completion. Respond to billing-related partner inquiries, follow-up requests, and escalations with accurate documentation. Maintain audit-ready records and supporting documentation for invoicing and billing activities. Partner with Sales Support, Client Services, Finance, Partner Support, and Operations to support issue resolution and business continuity. Identify recurring billing issues and process improvement opportunities to strengthen accuracy, controls, and efficiency. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you’ll need to have: 4+ years of experience in billing operations, invoice validation, or financial transaction processing. 4+ years of experience in reconciliation, variance analysis, and account balancing activities. 3+ years of experience in Microsoft Excel, including formulas, pivot tables, and data validation. 3+ years of experience in reviewing financial data against contracts, partner agreements, or billing requirements. 2+ years of experience in workflow management, case tracking, or service request systems. 2+ years of experience in maintaining audit-ready documentation and records for operational or financial processes. 2+ years of experience in using Microsoft Office applications and reporting tools in a high-volume operational environment. 2+ years of equivalent combination of educational background, related experience, and/or military experience. Experience that would be great to have: Experience supporting partner compensation, residual payments, or commission-related processes. Experience working with ERP, billing, or financial operations platforms. Experience supporting internal control, audit, or compliance-related operational activities. Familiarity with SLA-driven processing environments and queue-based work management. Experience coordinating issue resolution across Finance, Operations, and client-facing support teams. Travel: Approximately 0% travel off-site or to other office locations is expected. Sponsorship: Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role. Benefits at Fiserv: Fuel Your Life wellness program with activities and rewards to support total well-being Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members Recognition through Living Proof, with points redeemable for merchandise and gift cards Eight Employee Resource Groups to build connection and inclusion RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP) Comprehensive extended health care and vision benefits, plus dental coverage Company-paid Basic Life and AD&D, with optional life and AD&D coverage available Company-paid Short-Term Disability and Long-Term Disability income protection Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits Note : Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents. Salary Range: $48,000.00-$60,000.00 Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.