Client Partner

Job description

About FX Digital FX Digital is a specialist Connected TV agency providing a wide range of services spanning Product Strategy, UX/UI Design, Engineering, Quality Assurance, and OTT platform delivery. Over the past decade, we have become a trusted technology partner for some of the world’s leading streaming brands including Discovery+, BritBox, ATP Media, Dyn, Eurosport, and The Premier League. Role Overview As a Client Partner, you will play a critical role in driving FX Digital’s continued growth by identifying, qualifying, and converting new business opportunities while also nurturing and expanding existing client relationships. You will own the commercial relationship from prospecting through to successful sale and continue to act as a strategic partner after project delivery begins. This role combines consultative selling, strategic account management, and commercial leadership. You will work closely with delivery teams, technical specialists, design leads, and operations to shape solutions that help our clients succeed in an increasingly competitive Connected TV landscape. You will be responsible for building trusted client relationships, identifying new commercial opportunities, leading proposal and procurement processes, and delivering exceptional client experiences that reinforce FX Digital’s reputation as a leading Connected TV specialist partner. This role requires a proactive, autonomous, and hospitality-driven mindset. We are looking for someone who is commercially driven but equally focused on long-term relationship building and delivering value for clients beyond the contract signature. You will report directly to the Commercial Director and work closely with: Sales Operations Manager Delivery and Project teams Engineering and Product leadership Marketing and Events team Responsibilities Business Development & Opportunity Generation Proactively identify, qualify, and nurture new business opportunities across broadcasters, sports rights holders, streaming platforms, telcos, and OTT ecosystem partners. Build and maintain a healthy sales pipeline aligned to quarterly and annual revenue targets. Conduct outreach, discovery sessions, and consultative conversations with prospective clients. Attend industry conferences, networking events, and client meetings to represent FX Digital and generate opportunities. Develop strategic account plans for key prospects and target clients. Stay informed on industry trends across Connected TV, streaming, sports OTT, and platform ecosystems. Sales Ownership & Commercial Leadership Own opportunities from initial qualification through to signed agreement. Support discovery workshops and leading commercial conversations with clients. Work collaboratively with our Sales Operations Manager to create proposals, presentations, SOWs, and commercial documentation. Coordinate internal stakeholders to shape compelling client solutions. Lead procurement, commercial negotiations, and contract discussions. Maintain accurate forecasting, pipeline reporting, and CRM (Hubspot) hygiene. Client Relationship Management Act as the primary commercial relationship owner for assigned client accounts. Build trusted long-term relationships with stakeholders across client organisations. Identify opportunities for account growth, renewals, and expanded engagements. Ensure clients feel supported, valued, and strategically guided throughout engagements. Conduct regular account reviews and client check-ins. Work closely with project teams to ensure smooth onboarding and successful delivery of projects. Strategic Account Growth Develop account growth strategies aligned with client objectives and FX Digital capabilities. Identify upsell and cross-sell opportunities across Product, Design, Engineering, QA, and Support services. Collaborate with delivery teams to proactively identify future opportunities. Support strategic partnerships and ecosystem relationships within the OTT and CTV space. Internal Collaboration Partner closely with Engineering, Design, QA, Product, and Project Management teams during pre-sales and delivery phases. Ensure alignment between commercial commitments and delivery capabilities. Work collaboratively with marketing on thought leadership, events, and campaign initiatives. Share client and market insights internally to improve positioning and service offerings. Skills & Experience Commercial Acumen Consultative Selling Demonstrated ability to understand client challenges, uncover business needs, and position strategic Connected TV solutions that deliver measurable value. Commercial Negotiation Experience leading procurement discussions, pricing conversations, and contract negotiations with confidence and professionalism. Strategic Thinking Ability to identify long-term opportunities within accounts and align commercial activities with wider business objectives. Relationship Management Proactive Relationship Building Strong interpersonal skills with the ability to build trust quickly and nurture senior stakeholder relationships over time. Hospitality Mindset Consistently seeks opportunities to create exceptional client experiences and memorable “wow moments.” Client Partnership Acts as a trusted advisor rather than a transactional salesperson, prioritising long-term client success. Communication Presentation & Proposal Development Ability to create and deliver compelling commercial proposals and presentations tailored to client objectives. Cross-Functional Collaboration Comfortable working with technical, product, QA, and project teams to shape solutions and ensure alignment. Stakeholder Management Confident communicating with senior decision-makers, procurement teams, and internal leadership. Organisation & Autonomy Pipeline Management Ability to independently manage a complex sales pipeline while maintaining accurate forecasting and follow-ups. Self-Management Highly motivated and capable of operating autonomously in a fast-moving environment. Attention to Detail Produces accurate proposals, commercial documentation, and client communications with high standards of quality. Qualifications Proven experience in business development, account management, or client partnership roles (7+ years preferred). Experience owning and closing commercial opportunities. Strong understanding of digital products, streaming, OTT, or Connected TV ecosystems preferred. Excellent communication, negotiation, and presentation skills. Experience managing senior stakeholder relationships. Self-motivated with strong commercial awareness and strategic thinking capabilities. Why Join Us? Annual profit share distributed equally across all roles and departments. Pension contributions with Scottish Widows. Generous 35 days of annual leave, including bank holidays and Christmas office shutdown. Monthly one-on-one Sanctus mental health coaching session. Optional Vitality Health Insurance with discounted Apple Watch, cinema tickets, and Amazon Prime. Cycle-to-work scheme with up to 47% savings on a new bike. Flexi start time between 9am and 10am. Employee referral scheme. Regular appraisals for feedback and growth. Weekly dedicated training time for personal development. Collaborate with prestigious global brands in media, sports, and entertainment. We take great pride in our culture of acceptance, diversity and inclusion. Complete regular surveys to provide anonymous feedback on the business, leadership team and your role to ensure that we are doing everything we can to keep improving and making FX a great place to work. Join us at our monthly Show and Tell, where team members update us on what they’ve been working on. Get nominated for the monthly FX Factor by your peers and get recognised for your contribution to the business. Get a chance to earn a £20 voucher for high project NPS scores. MacBook Pro on your first day at FX. If you’re passionate about this role and believe you can add value, we encourage you to apply, even if your background doesn’t match the job description exactly. This is a full-time role based out of our office in Old Street, London. We can only consider applicants who are able to work 3 days per week from the office.