Client Profile Process Writer

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. Key Responsibilities: Attend customer business requirement meetings and document customer-specific operational requirements, workflows, and expectations. Collaborate with customers and internal stakeholders to gather, analyze, and document operational processes for new implementations. Create first drafts of work instructions, process maps, and operational documentation using established company templates. Facilitate internal review sessions to validate documented processes and incorporate stakeholder feedback. Schedule and lead documentation review meetings with customers and internal teams using Microsoft Teams. Present documented processes to customers and stakeholders to confirm accuracy and alignment with business requirements. Revise documentation based on customer and internal feedback through final approval. Coordinate document approval workflows and route completed documents through formal Document Control processes. Ensure all documented processes comply with Good Distribution Practices (GDP), customer quality requirements, DSCSA serialization requirements, and cold-chain/temperature-controlled handling procedures, as required. Support implementation planning and execution activities for new customer onboarding projects. Perform operational assessments to identify process gaps, risks, and opportunities for improvement. Update and maintain process documentation throughout project planning, UAT testing, and go-live phases of the project. Support continuous improvement and operational excellence initiatives within the Implementation and Operations teams. Manage multiple projects, associated documentation, and implementation deliverables simultaneously while meeting project milestones and deadlines. Preferred Qualifications: Bachelor's Degree or equivalent experience preferred. 3–5 years of experience in supply chain, logistics, healthcare distribution, pharmaceutical operations, medical device operations, or technical writing. Experience developing SOPs, work instructions, process maps, and operational documentation. Experience participating in customer requirements-gathering and implementation activities. Experience meeting in person and via conference calls with UPS customers and their representatives. Familiarity with document control processes and regulated documentation environments. Strong facilitation and communication skills, including the ability to lead customer review meetings. Proficiency with Microsoft Teams, SharePoint, and Microsoft Office applications. Experience working in GDP-compliant healthcare, pharmaceutical, or medical device environments. Key Competencies: Technical Writing & Procedure Development SOP and Work Instruction Creation Customer Requirements Gathering Business Process Documentation Healthcare & Pharmaceutical Logistics GDP Compliance Document Control Management Customer & Stakeholder Facilitation Project Timeline Management Process Improvement Data Analysis & Reporting Microsoft Teams Collaboration Cross-Functional Communication Implementation Support Time Management & Organization J ob Level : 51 - Specialist Job Grade: 10E Working hours: Monday through Friday from 8:30 AM to 5PM. Occasional overtime required and flexibility in meeting with internal and external stakeholders. Deadline to Apply: July 24th, 2026, at 11:59PM. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.