Client Relations

Job description

**ABOUT THE ROLE** **Role Overview** Own customer-facing project management from lease execution through Ready for Service (RFS), serving as the central link among the customer, Hut 8 Commercialization, Asset Management, Engineering and Construction, and the general contractor. The role covers the development, construction, commissioning, and delivery period; at RFS and project closeout, customer and site responsibility transitions to Asset Management. **Roles and Responsibilities** - Serve as the customer's primary point of contact for all design, engineering, construction, commissioning, and delivery matters through RFS. - Act as the day-to-day integrator across the customer, internal Hut 8 teams, and the general contractor. - Maintain ground-level knowledge of the project — design development, construction sequencing, RFIs, submittals, schedule dependencies, open issues, and change orders — by working directly with Hut 8 and contractor engineering and construction teams. - Own customer-initiated change requests end to end: intake, clarification, technical scoping, internal coordination, cost and schedule impact assessment, pricing, customer approval, implementation tracking, and closeout. - Evaluate and communicate the downstream effects of proposed changes on cost, schedule, design, procurement, commissioning, and contractual commitments. - Ensure change orders and customer requests follow the processes established under applicable EPC, general contractor, engineering, and lease arrangements; escalate deviations to the appropriate internal owner. - Translate customer requirements into clear direction for internal and contractor teams, and translate technical and schedule information into clear updates for the customer and Commercialization team. - Provide the customer with regular, accurate updates on design, engineering, procurement, construction, commissioning, schedule, open decisions, and risks. - Prepare for and lead recurring customer project meetings, maintaining action logs, decision records, and issue trackers with accountability for follow-ups. - Maintain a single source of truth for customer requests, project commitments, lease-driven delivery obligations, amendments, change-order history, approvals, and communications. - Identify and escalate issues that could affect RFS, customer expectations, commercial terms, project economics, or long-term operability of the asset. - Coordinate project closeout and formal handoff to Asset Management at RFS, including final change-order documentation, delivery of project records, confirmation of open items, and transfer of customer, contractual, and operational history. - Following handoff, transition to the next development or construction-stage customer project. **ABOUT YOU** - 5 to 10 years of experience in project management, construction management, owner's representation, or customer delivery, including direct experience within data center environments. - Strong working knowledge of EPC and general contractor processes, including design development, RFIs, submittals, procurement, construction sequencing, commissioning, change management, and project closeout. - Able to work in the details with engineering and construction teams while communicating clearly with customers and internal stakeholders. - Experience assessing and communicating the cost, schedule, technical, contractual, and operational impacts of proposed project changes. - Strong written and verbal communication skills, with the ability to manage key customer stakeholders and translate between technical and commercial audiences. - Highly organized, with the ability to manage multiple decisions, timelines, approvals, and work-streams across one or more active projects. - Proactive in identifying risks early, driving cross-functional resolution, and maintaining accountability across internal and external teams. - Familiarity with data center leases, EPC agreements, construction contracts, and change orders strongly preferred. **ABOUT THE WORK ENVIRONMENT** This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.