CLIENT RELATIONS MANAGER

Job description

The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment. Key Responsibilities * Act as the main point of contact for assigned U.S. clients. * Receive, review, and manage maintenance work orders. * Coordinate with Project Coordinators to ensure jobs are handled properly and on time. * Communicate professionally with clients through phone calls, emails, and online platforms. * Provide clients with accurate and timely updates on ongoing work orders. * Review quotations, pricing, scopes of work, and job requirements before submission. * Follow up on urgent and high-priority service requests. * Monitor work orders from assignment through completion. * Ensure client requirements, deadlines, and service standards are met. * Handle client concerns, escalations, and operational issues professionally. * Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted. * Maintain strong and professional long-term relationships with clients. * Monitor team performance and help resolve operational challenges. * Ensure all assigned accounts and work orders remain properly organized and updated. * Excellent spoken and written English is a must. * Strong communication and client-management skills. * Strong leadership, organization, and problem-solving abilities. * Ability to multitask and work under pressure. * Good computer and Microsoft Office skills. * Previous experience in facility management, maintenance coordination, customer service, account management, or a related field is highly preferred. * Professional attitude and strong attention to detail. WORK DETAILS 📍 Location: Kaslik, Lebanon 🕓 Schedule: Monday to Friday ⏰ Working Hours: 4:00 PM – 12:00 AM 🏢 Full-Time | On-Site 📞 Contact: 79-361783 |