Client Relationship Manager

Job description

Job Responsibilities The position manages all customer service aspects, price adjustments, and key performance indicators (KPIs) of long-term contracts which directly impact the overall financial performance of the division. This is a customer-facing position which requires direct interaction with 2 of the largest revenue customers of the RPS Division. Job responsibilities will involve direct dialog with the VP of the business unit. Oversee account management activities and meet face to face with railroad personnel (both engineering and purchasing) to resolve issues and evaluate opportunities Maintain relationships with Class I railroad clients to drive sales growth and customer satisfaction Identify, develop, and execute out-of-contract, spot-market, and special-project sales opportunities to drive incremental revenue and EBITDA growth Collaborate closely with internal teams, including product management and operations, to ensure customer needs are met, and solutions are implemented effectively Track and manage all key performance indicators (KPIs) Trace, bill and assist in fleet management to drive production planning and manage inventory levels Purchase order management Resolve any invoice or accounts payable issues in a timely manner to minimize any impact to cash flow Recognize and notify both Koppers and railroads of potential cost savings opportunities Manage railcar status, i.e., trace reporting Notify respective personnel (procurement, engineering, treating plants) of any potential impacts to production based on railcar supply and inventory levels Manage the railroads switch tie priorities and orders and coordinate with roadway material yard Assist with recurring production meetings between railroads and Koppers Plants Travel required, as needed, to perform track inspections with railroad personnel, perform bi-annual supplier reviews and host railroad personnel at Koppers plants Qualifications Bachelor’s degree in business, logistics, forestry or related field 5 years of experience in operations, logistics, or marketing/sales Ability to make decisions, plan and analyze information Strong organization and leadership skills Excellent communication skills Proficiency with Microsoft word, MS-DOS, Excel and Outlook Comprehension of Oracle and SAP operating systems a plus Experience in maintaining and fostering existing relationships and building new partnerships Experience in the rail transportation industry is strongly preferred Strong financial acumen Prior experience dealing with plant operations and planning preferred. Demonstrated experience training and managing direct reports and collaborating effectively in a team environment Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.