Client Relationships Manager

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! What does the role look like? Build and maintain strong relationships with existing and new retail and professional clients. Serve as the primary point of contact for assigned client portfolios, providing timely and professional support. Proactively engage clients to increase platform usage, trading activity, and overall satisfaction. Identify opportunities for account growth through cross-selling and upselling relevant products and services. Conduct regular client reviews to understand trading needs, business objectives, and potential challenges. Monitor client activity and identify at-risk accounts, implementing appropriate retention strategies. Coordinate with internal teams to ensure seamless client service. Maintain accurate records of client interactions and activities within the CRM system. Keep clients informed about company products, platform updates, market events, promotions, and educational resources. Gather client feedback and communicate insights to management to improve products, services, and the overall customer experience. Ensure all client communications comply with regulatory requirements and internal policies What do you need to succeed in this role? • College or university degree. • At least 1 year of experience in a Client Relationship, Customer Support, or Sales role, preferably within a regulated financial services company. • Experience in the Forex, CFD, or online trading industry will be considered an advantage. • Fluency in both Arabic and English, with excellent written and verbal communication skills. • Strong interpersonal, communication, organizational, and relationship management skills. • Familiarity with trading platforms and CRM systems. • High level of professionalism, integrity, attention to detail, and a strong work ethic. • Self-motivated, proactive, with a positive can-do attitude and the ability to work independently as well as part of a team. By joining us, you can expect: Unique Opportunity for a career in a global, fast-growing company. Opportunities to learn and grow through our “Employee Training & Development program”. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with hiring managers or HR Task assessment Final interview with top management Make your next Career step and apply NOW! * Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis*