Client Service Analyst

Job description

Job Summary: Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater. Responsibilities: Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets . Deliver timely and accurate information regarding Financial Statements & Analytics Reporting . Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation . Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user . Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions . Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems. Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work . Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams . Required Skills: Basic understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts . Fi nance and/or accounting experience preferred . Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Bachelor’s degree or higher in Accounting or Financial/Business- related field.