Client Service Associate

Job description

**Overview:** The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. **Interview Process:** - Meet your Guidepoint Recruiter! - Initial Candidate Screen - Meet the Guidepoint Teams! - Hiring Manager Interview - Hiring Team Interview - Mock Assessment - Complete a stimulated client request and gain more insight into the role - Mock Review Interview - Interview Process Outcome **Who We Are:** - Team-oriented and collaborative - Hard-working professionals who strive for excellence - Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients - Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint - Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  **What you will own:** - Work with Project Managers and other team members to develop strategies for satisfying each client project request - Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects - Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered - Screen experts for their suitability for specific client projects and create professional profiles for client consideration - Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors **Experience you will bring:** - Bachelor’s degree or above - Previous internship, volunteering or extracurriculars **Skills you will bring:** - Desire to work in a sales/ lead generation role that is KPI and metrics-driven - Ability to work in a fast-paced entrepreneurial environment - Excellent time management and organizational skills - Outgoing personality with the ability to speak with people at all professional levels - Intellectual curiosity and desire to learn - Excellent written and verbal communication skills in Japanese and English - Demonstrated ability to work both individually and as part of a team **What We Offer:** Client Service Associates can earn **up to ¥7,180,000 (for strong performance)** over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance. - Hybrid work environment, 2 days work from home - International exposure to the global Guidepoint client service teams - Monthly commissions paid in USD - Generous paid annual leave - Casual and entrepreneurial work environment - Social and team-building events