Client Service Associate

Job description

Key Responsibilities: • Take incoming phone calls within agreed performance and quality standards • Demonstrate high levels of customer focus • Ensure calls are resolved to the satisfaction of the customer and the company. • Remain highly motivated and focused towards achieving set individual, department and company performance goals • Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate • Explain relevant products and procedures clearly and simply whilst promoting the brand values • Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback • Recognising ‘key signals’ from customers or enquirers so as to proactively promote products and services • Utilise the “Treating Customers Fairly” framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complain Essential Experience / Qualifications: • A minimum of 1 years’ experience within a corporate phone-based environment • Customer Service experience within the financial services e.g. Retail Banking, Insurance, Investments • A-Levels or equivalent • Ability to communicate clearly and articulately • Comfortable in working in a structured environment • Ability to work well under pressure and to take initiative to escalate issues as appropriate • Confident and enthusiastic telephone manner • Overtime and perks bring the overall package to about the £25,000 mark All your information will be kept confidential according to EEO guidelines. We are continuing along our path of controlled and strategic growth in the US by partnering with the right companies, and by utilizing the formula that made us the largest building envelope trade contractor in Canada. Below is a list of our merger and acquisitions that have taken place since 2013 Today, we employ in excess of 5000 people and serve a diverse portfolio of clients across North America. Our commitment to service and innovation has made us a leader in building envelope products and services. We’ve watched the needs and goals of our clients change, and we’ve evolved to meet them, adding, for example, green roofs to our list of products and helping to found the “Green Roofs for Healthy Cities” initiative.