Client Service Associate - Prime

bitgo

India

Posted Nov 21, 2023

Other
On-site
Prime

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

The BitGo Prime team is a dynamic, high-performing group that provides critical services to our institutional trading, lending, and borrowing clients in partnership with our Trust custody and compliance entity; global account managers and salespeople; and finance and accounting. Our extended unit consists of a diverse group of trading, lending, and KYC/AML professionals with extensive backgrounds in traditional and crypto-finance, including front-, middle-, and back-office.

The Client Service Associate will be responsible for managing all aspects of Prime’s crypto financing and trading service. Candidates should be comfortable working Weekend and Night Shifts as per requirement of the team, basis a rotational shift policy.

Responsibilities:

Responsible for all aspects of daily client business with BitGo Prime, including but not limited to loan processing, trade settlement, payments, reconciliation, and reporting.
Interact with external clients on a daily basis and liaise with internal stakeholders, including Compliance, Finance, Risk, Support, Sales, and Technology.
Work to onboard new clients and counterparties.
Identify service issues stemming from breakdowns in loan and trade processing.
Manage requests from multiple clients while providing excellent client service.
Communicate issues and ensure timely, accurate resolution.
Perform month-end billing, ensuring timely payments and receipts.
Develop relationships with Prime Brokerage clients to build a high level of trust.

Required:

5+ years experience in Prime Brokerage or similar financial service.
Experience interacting with clients.
Comfortably manage competing priorities in a fast-moving, dynamic start-up environment.
Hands-on Excel or Google Sheets experience; macro programming exposure is a plus.
Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus.
Incredible attention to detail and organizational skills.
Effectively interact with others in a pleasant, professional manner.
Understand and explain complex asset flows and procedures.
Bachelor's degree from an accredited university, or equivalent experience.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

Competitive salary
IT equipment support for work
Meal and commute allowance
Medical Insurance
Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
Snacks: on-the-house in the Bangalore office
Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

Note: This role requires working onsite (Monday to Friday) at the Bangalore office.