Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Client Service Coordinator to join our team. This position is for Saudi Nationals Only. The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.Working Hours: 4 hours per day, 6 days per week (split shifts)Work Model: Hybrid (office and remote)He/she will be responsible of the following:Receive and manage customer inquiries across all communication channels.Log all customer inquiries and prospects into the ICABS system.Allocate prospects to the assigned Sales Consultant in each branch.Notify the assigned consultant immediately via email and WhatsApp.Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).Maintain accurate records and ensure excellent customer service at all times.RequirementsSaudi National only.Fluent in Arabic and English (spoken and written).Strong communication and customer service skills.Good computer skills and attention to detail.Ability to multitask and work in a fast-paced environment.University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.
Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Client Service Coordinator to join our team. This position is for Saudi Nationals Only.
The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.
Working Hours: 4 hours per day, 6 days per week (split shifts)
Work Model: Hybrid (office and remote)
He/she will be responsible of the following:
- Receive and manage customer inquiries across all communication channels.
- Log all customer inquiries and prospects into the ICABS system.
- Allocate prospects to the assigned Sales Consultant in each branch.
- Notify the assigned consultant immediately via email and WhatsApp.
- Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
- Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
- Maintain accurate records and ensure excellent customer service at all times.
Requirements
- Saudi National only.
- Fluent in Arabic and English (spoken and written).
- Strong communication and customer service skills.
- Good computer skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
