Client Service Intern

Job description

About Us Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. About the Role Our team is looking for a Client Operations Intern to join our Client Service team and help delight our clients by resolving day-to-day issues seamlessly and efficiently. We’re looking for a driven, inquisitive, and customer-oriented candidate who is eager to learn and thrive in a fast-paced environment. You’ll work closely with clients, troubleshoot issues, and look for ways to continuously improve their experience. Our mission is to go the extra mile so our clients don’t have to, and our vision is to make client service Rho’s competitive advantage. If that sounds exciting to you, this internship might be the right fit! Responsibilities / What you’ll learn: - Communicate directly with clients and help resolve their day-to-day questions and issues. - Troubleshoot issues by gathering information, investigating possible causes, and identifying the right next steps. - Develop deep knowledge of Rho’s product, systems, and operational processes. - Analyze client feedback and recurring issues and translate them into actionable improvements. - Collaborate with teammates and other departments to improve the overall client experience. - Gain exposure to AI, automation, and modern tools while looking for smarter and more efficient ways of working. Qualifications: - Strong fluency in spoken and written English. - Fresh graduate, final-year student, or candidate with a few years of experience (Faculty of Philology, Faculty of Philosophy, or other humanities studies preferred). - Strong interpersonal and communication skills. - Open-minded and willing to think critically, challenge assumptions constructively, and suggest improvements. - Flexible, reliable, fast learner and willing to adapt to changing team needs when required. - Team player who wants to assimilate into the team culture. The selection process consists of a technical task, an HR interview, and interviews with team members. For this position, no previous experience is needed. We are an equal-opportunity employer and value diversity while recruiting for our team. We welcome all qualified applications. The internship is paid, full-time, and will last for 3 months, with a possibility of becoming an employee at Rho after that period. - Working hours are 8:00 AM–4:00 PM CET, with one role following a Tuesday–Saturday schedule. - The second role follows a Sunday–Thursday schedule, also from 8:00 AM–4:00 PM CET.