Client Service Leader (CSL)

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is currently seeking a dynamic Client Service Leader (CSL) to grow and steward AECOM’s municipal water presence in Greater Boston. The ideal candidate will own relationships, strategy, and delivery excellence for multiple cornerstone municipal water utilities in the region, partnering with our technical, operations, and marketing teams to drive sustained growth in drinking water, wastewater, conveyance, and water resources. We are seeking a highly qualified individual who will combine market strategy, seller-doer leadership, and technical credibility in urban conveyance and treatment to position AECOM as the partner of choice. Success Metrics (first 12–18 months) • Account growth aligned to regional targets with improved hit rate on priority pursuits. • Robust qualified pipeline with clear pre-positioning strategies and capture plans. • High client satisfaction (survey feedback, repeat work, references). • Strong collaboration across technical, operations, and marketing teams with visible pursuit discipline. The job responsibilities for the position will include but are not limited to: • Lead strategic account planning: relationship mapping, annual/quarterly growth plans, and opportunity roadmaps for anchor municipal water utilities in Greater Boston. • Own capture from pre-positioning through negotiation: set win themes, shape scope, build pursuit teams, guide solutioning, and ensure proposals are compelling, compliant, and client aligned. • Drive portfolio growth: build a high-quality pipeline, forecast and prioritize pursuits, improve hit rates, and coordinate go/no-go rigor with leadership. • Partner with technical leaders to deliver excellence across planning, design, and program delivery for conveyance and treatment in dense urban systems. • Anticipate market drivers and translate them into client strategies and offerings. • Champion client satisfaction: set expectations, maintain governance rhythms, close feedback loops, and proactively resolve issues. • Inspire and coach seller-doers, capture managers, and marketing partners; foster a collaborative, inclusive, and high-performance culture. • Advance AECOM differentiation through digital delivery, asset management, program management, and sustainability/resilience solutions. • Maintain CRM discipline, pipeline hygiene, and timely reporting aligned to regional business targets. • Work independently with executive-level poise and exceptional written and verbal communication. Qualifications MINIMUM REQUIREMENTS: BA/BS in Civil Engineering, Environmental Engineering, Chemical Engineering or related field + 10 years of related experience or demonstrated equivalency of experience and/or education. Experience in municipal water/wastewater consulting with proven success leading major urban utility accounts. Demonstrated wins on multi-year IDIQ/task-order, on-call, or capital program pursuits. Strong technical grounding in conveyance and treatment planning/design for urban systems. Deep understanding of Massachusetts/New England public procurement and regulatory context. Track record of client-facing leadership, pursuit strategy, and multidisciplinary team orchestration. Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review. PREFERRED QUALIFICATIONS: Master's Degree in Civil Engineering, Environmental Engineering, Chemical Engineering or related field Professional Engineer licensed in Massachusetts Experience with program/portfolio management, CM/PM, and digital delivery workflows. Familiarity with funding and regulatory drivers. Business development/capture training a plus. Established Greater Boston network with municipal water/wastewater stakeholders. Additional Information Sponsorship for US employment authorization is not available now or in the future for this position. Relocation is not available for this position. Local travel to client sites and regional offices as needed. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.