Client Service - Leadership Opportunity

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service - Leadership Opportunity based in the United States.** The Client Service Team Lead will combine exceptional client service with opportunities to develop leadership and team-management skills. This fully remote role focuses on building strong client relationships, providing guidance, and delivering high-quality service through virtual channels. You will support clients with enrollment, coverage questions, policy updates, and ongoing service needs while maintaining a professional and solutions-focused approach. The position also offers the opportunity to coach and encourage colleagues, contribute to team performance, and foster a positive remote working environment. You will receive structured mentorship, leadership development, and professional training designed to support long-term career growth. The role is well suited to motivated professionals who are self-directed, adaptable, and passionate about helping others while developing their leadership capabilities. With flexible scheduling and performance-based advancement, this opportunity offers a path to grow professionally while making a meaningful impact on working families. ### Accountabilities: - Meet with clients through Zoom and phone appointments to understand their needs and provide professional, responsive service. - Provide clear guidance regarding available benefits and coverage options. - Answer client questions and resolve concerns using a professional, empathetic, and solutions-focused approach. - Assist clients with enrollment, policy updates, and ongoing service requirements. - Build and maintain strong, long-term client relationships through consistent and high-quality communication. - Lead by example by demonstrating professionalism, accountability, integrity, and strong service standards. - Coach, support, and encourage team members as they develop their client service and leadership capabilities. - Foster a collaborative, positive, and productive remote team environment. - Participate in leadership development, mentorship, and professional training programs. - Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance. - Support a culture of continuous improvement, personal accountability, and performance excellence. - Contribute to team goals while adapting effectively to changing priorities and client needs. ## Requirements - Outstanding customer service skills and a strong commitment to creating positive client experiences. - Excellent verbal and written communication skills, with the ability to build trust and communicate effectively through phone and virtual channels. - Leadership potential and a genuine interest in coaching, supporting, and inspiring others. - Strong self-motivation, accountability, and ability to work independently in a remote environment. - Positive, growth-oriented mindset with a willingness to learn and develop new skills. - Strong organizational and time-management abilities, including the capacity to manage competing priorities. - Ability to collaborate effectively with colleagues while working remotely. - Professionalism, integrity, adaptability, and a strong work ethic. - Previous experience in customer service, client relations, sales, retail, healthcare, hospitality, call center operations, business management, or a related field is beneficial. - Previous leadership experience is helpful but not required; coachability, motivation, and commitment to professional growth are highly valued. - Ability and willingness to participate in comprehensive training and mentorship programs. - Must be at least 18 years of age. - Must be legally authorized to work in the United States and physically located within the United States. - Must have access to a computer or laptop, reliable high-speed internet, webcam, and microphone. - Must maintain a quiet, professional workspace suitable for virtual client and team interactions. ## Benefits - 100% remote work from anywhere within the United States. - Flexible scheduling designed to support personal and professional priorities. - No commuting, with a modern virtual work environment. - One-on-one coaching and executive mentorship opportunities. - Weekly leadership development and ongoing professional training. - Performance-based career advancement and leadership development pathways. - Opportunities for promotion from within and long-term professional growth. - Weekly performance-based compensation. - Performance bonuses and leadership recognition opportunities. - Residual income opportunities. - Medical reimbursement program for qualifying representatives. - Company-supported life insurance. - Union-supported work environment. - Leadership conferences and professional development events. - Annual incentive trips for qualifying team members. - Access to advanced virtual technology and collaboration tools. ##