Client Service Management Officer

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Join us as a Client Service Management Officer in our Belgrade Office and grow your career in a collaborative, client-focused environment. We’re looking for a professional with experience in B2B client support who is eager to develop their skills across the full client lifecycle, from onboarding and daily operations to reporting, issue resolution, and cross-team coordination. If you are organized, detail-oriented, and enjoy working with clients, data, and internal stakeholders to keep operations running smoothly, this is a great opportunity to learn, contribute, and build your career supporting Acolin products, now part of Broadridge . Responsibilities Support all phases of the client lifecycle, from onboarding and implementation to ongoing operations Daily monitoring of client mailboxes and timely actioning of client queries Coordination of task delivery across various servicing teams. Maintain and update client information across systems (e.g., CRM, fund data tolls, internal databases) Document, resolve, and escalate client issues or complaints as appropriate, ensuring proper tracking and follow-through. Prepare and deliver routine and ad-hoc reports for internal stakeholders and clients Support contract management and invoicing activities, while also documenting SOPs and developing training materials for operational processes. Act as a backup for other team members Contribute to cross-functional initiatives such as CRM or contract management cleanup projects, and partner with marketing and business teams on client communications . Requirements Minimum 2 years of experience in B2B client support and relationship management is required Experience using enterprise tools such as CRM, Excel (pivot tables, VLOOKUP) , and familiarity with Funds Data or Commission tools is a strong advantage Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines Excellent attention to detail and a high degree of accuracy when working with data Customer-centric approach with strong communication and interpersonal skills Proactive problem-solver who takes initiative and ownership of tasks Ability to work independently and as part of a cross-functional team Fluency in English (written and verbal) — additional languages are a plus Willingness to learn and adapt in a constantly evolving environment Hybrid Flexible at Broadridge We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role will be considered hybrid , after successfully passing the probation period. #LI-Hybrid #LI-LM1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.