Client Service Manager

Job description

Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior Leadership Salary: $64/hour Industry : Utilities Employment Type : Full Time About the Role Clark Land Resources is expanding in Texas and is seeking an experienced Client Service Manager to support our continued growth and strengthen long-term client relationships. This role blends client service, project leadership, and advanced right-of-way expertise, serving as a trusted advisor to clients while ensuring the successful delivery of complex ROW projects. The Client Service Manager is expected to delight clients through responsiveness, professionalism, and solution-oriented thinking, particularly in complex or challenging situations. This role requires sound judgment, a commitment to ethical practices, and the ability to lead with integrity while balancing client expectations, regulatory requirements, and company standards. Primary Responsibilities Leadership & Client Service Serve as a senior-level client service leader and subject matter expert Proactively build and maintain strong client relationships by exceeding service expectations and delivering consistent, high-quality outcomes Navigate and resolve complex or difficult situations with clients, property owners, agencies, and internal teams in a calm, ethical, and professional manner Direct and mentor team members, when applicable Meet regularly with client and agency representatives Support and perform marketing and business development activities Right of Way Expertise Perform at or above Senior Right of Way Agent level Maintain excellent working knowledge of project budgets, scopes of work, schedules, contract compliance Ensure ROW data is entered promptly and accurately into company systems Title, Research & Interpretation Conduct title research, identify ownership, and evaluate existing easements and rights of way Interpret legal descriptions, deeds, maps, construction plans, surveys, and agreements with accuracy and care Identify risks, constraints, or title issues and proactively communicate solutions to clients and leadership Prepare Chain of Title, Limited Title Certificates, vesting, and marketable title files in accordance with project requirements Design Review, Permitting & Field Services Review plans, exhibits, surveys, and alignment sheets and anticipate issues and collaborate with construction teams through RFIs and field investigations Demonstrate working knowledge of jurisdictional ordinances and permitting processes Draft regulatory and permitting applications with attention to detail and ethical compliance Acquisition, Negotiation & Relocation Collect and analyze data to support sound, ethical acquisition strategies Conduct negotiations with property owners in a manner that is respectful, transparent, and compliant with applicable laws and regulations Demonstrate advanced knowledge of appraisal methodologies and clearly communicate appraisal processes in accordance with jurisdictional requirements. Support or participate in condemnation and eminent domain processes when required Prepare, review, execute, and record acquisition documents accurately and timely Develop and support relocation plans with sensitivity and professionalism Project Management Provide subject matter expertise to clients and internal teams Manage project schedules, budgets, and estimates with a focus on quality and accountability Coordinate quality assurance and quality control to ensure work meets both client expectations and regulatory standards Technology & Office Skills Proficient in Microsoft SharePoint and Microsoft Teams Communicate clearly and persuasively in writing and verbally with clients, agencies, and internal stakeholders Maintain professionalism and composure when addressing challenges or competing priorities Qualifications International Right of Way Association (IRWA) SR/WA designation required TREC Easement or Right-of-Way Agent license (must be valid or attainable upon hire) Texas and California issued Real Estate License, Broker License preferred Eight (8) or more years of right-of-way or related industry experience. Experience in a closely related industry may be considered in lieu of direct ROW experience Must have reliable transportation for meeting property owners or site visits. What We Offer at Clark Land Resources Comprehensive benefits for full-time employees, including medical, dental, vision, life insurance, long-term disability, and a 401k retirement plan A strong commitment to work–life balance, with 11.5 paid holidays per year and a Paid Time Off (PTO) program Opportunities for annual bonuses and profit sharing through the 401(k) plan, based on company profitability A collaborative, values-driven culture that emphasizes integrity, accountability, and ethical leadership The opportunity to play a key role in a growing Texas operation with long-term career potential About Clark Land Resources Clark Land Resources is seeking right of way/real estate professionals to complete acquisition and relocation assignments per a defined schedule and in compliance with regulatory laws and policies. Clark Land is a faith-based, 13-year-old company, who acquires, protects, and manages land rights for public and private entities. Our mission is to do this with integrity and respect toward all stakeholders. We believe in improving the quality of life in our communities by being the cornerstone of outstanding ethics and performance in the Right of Way industry. Clark Land’s direct focus and experience is in providing real estate services including property rights research, interpretation and acquisition, valuation, relocation assistance plans, encroachment services, and project management assistance for infrastructure projects involving electric, natural gas, water, transportation, housing, storm water, sewer, and alternative energy systems. Clark Land Resources is an Equal Employment Opportunity employer. We are committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.