Client Service Manager (CSM) ? Trade and Cash

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Client Servicing for Trade Finance Operations Key Accountabilities Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions Job Duties & Key Requirements Capable managing the Customers and handling queries for Trade Finance products Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly Own the Customer Transaction end to end Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards Advise the client on the trade transactions Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions Required Experience / Competencies Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts 5+ years of Work Experience in handling the Trade Finance products Excellent Client / Customer management skills, business orientation To manage processes and metrics on a day to day basis To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place Education / Preferred Qualifications Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products DBS India - Culture & Behaviours Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity Location: Vikhroli Job: Operations Schedule: Regular Employee Status: Full time