Client Service Representative

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

About PESCM

PESCM, located in San Rafael, is the only 24/7 veterinary hospital in Marin County, with specialties in Internal Medicine, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology and Critical Care. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication and ourselves.

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Why PESCM

We are not your typical veterinary hospital. PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we’ve been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success. We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.

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About the Job

As a Client Service Representative, you will be responsible for client service as your top priority, including but not limited to:

• Welcome our clients in a friendly, helpful and compassionate manner
• Keeping clients informed of their pet’s appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
• Prepare and review medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing
• Keep lobby clean and inviting

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About you

• Minimum of 1 year of experience working in emergency & specialty veterinary hospital setting strongly preferred with experience with animal handling
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Ability to multi-task with high decision quality/priority setting in a chaotic environment with completing needs
• Ability to be compassionate at all times with upset and worried clients
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Take the initiative to complete downtime tasks
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Experience with Ezyvet and Smartflow preferred
• Honesty, integrity, and a desire to learn and have fun!

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Schedules

• Friday through Sunday, 8:00pm – 6:30am
• Friday through Monday, 6:00am - 4:30pm
• Friday 9:00am - 6:30pm, Saturday through Monday 7:00am - 5:30pm
• Saturday through Monday, 10:00am - 10:30pm (Emergency CSC)

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Salary

• $25.00 - $28.00/hr based on experience
  
• $3.00/hr weekend differential
• $4.00/hr overnight differential

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Benefits and Compensation

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!
• Double pay for holidays
• Commuter benefits
• In-house fun committee

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Location

1 Thorndale Drive San Rafael, CA 94903

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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