Client Service Representative – English & Korean | Sales & Debt Relief Support | RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a bilingual Client Service Representative (English & Korean) to support prospective clients exploring debt settlement and debt consolidation solutions.This is a client-facing role combining inbound sales, lead follow-up, and customer service. You’ll speak with individuals who have already expressed interest, understand their needs, explain available options, and guide them through the next steps.The ideal candidate communicates confidently in both English and Korean, builds trust quickly, and handles sensitive financial conversations with professionalism and empathy.What You’ll OwnInbound Sales & Lead Follow-UpAnswer inbound calls from prospective clientsExplain debt settlement and consolidation programs clearlyUnderstand client needs and guide them through qualificationFollow up consistently with leads from marketing channelsConduct outbound follow-up calls when requiredMove qualified prospects toward the appropriate next stepClient Service & Relationship ManagementBuild trust with prospective and existing clientsHandle sensitive financial conversations professionallyAddress questions and concerns with empathy and confidenceMaintain responsive communication throughout the client journeyBalance sales goals with a strong customer experienceCRM & DocumentationMaintain accurate client records in the CRMDocument calls, conversations, follow-ups, and next stepsKeep pipeline information current and organizedFollow internal documentation and compliance processesTeam CollaborationWork closely with sales and customer service teamsParticipate in ongoing training and coachingStay informed on company services and relevant industry requirementsIdentify opportunities to improve the client experienceRequirementsFluent or native-level English and Korean, written and spokenExperience in sales, customer service, client support, or another customer-facing roleStrong phone communication and relationship-building skillsExperience handling inbound and outbound callsComfortable discussing sensitive financial matters professionallyExperience using CRM systems and maintaining accurate recordsStrong organization, follow-up, and time-management skillsComfortable working independently during U.S. business hoursNice to HaveExperience in:Debt settlement or debt consolidationFinancial servicesBanking or lendingConsultative salesExperience serving U.S. or Canadian customersCall center or high-volume sales experienceFamiliarity with compliance-focused client interactionsWhat Success Looks LikeFast and consistent lead responseStrong inquiry-to-qualified-opportunity conversionHigh-quality client communication and serviceAccurate CRM documentationConsistent follow-up completionAchievement of individual and team sales goalsWhat We OfferCompetitive base salary plus performance incentivesComprehensive onboarding and trainingOngoing coaching and professional developmentFully remote workCareer growth opportunitiesInterview ProcessInitial Recruiter ScreeningSpark Hire Video InterviewClient InterviewFinal Selection & OfferApply NowIf you’re fluent in English and Korean, enjoy helping people, and have experience in sales, customer service, or financial services, we’d love to hear from you.#KoreanSpeaking #BilingualJobs #ClientService #CustomerService #InboundSales #FinancialServices #DebtRelief #SalesJobs #RemoteJobs #KoreanJobs
Client Service Representative – English & Korean | Sales & Debt Relief Support | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a bilingual Client Service Representative (English & Korean) to support prospective clients exploring debt settlement and debt consolidation solutions.
This is a client-facing role combining inbound sales, lead follow-up, and customer service. You’ll speak with individuals who have already expressed interest, understand their needs, explain available options, and guide them through the next steps.
The ideal candidate communicates confidently in both English and Korean, builds trust quickly, and handles sensitive financial conversations with professionalism and empathy.
What You’ll Own
Inbound Sales & Lead Follow-Up
- Answer inbound calls from prospective clients
- Explain debt settlement and consolidation programs clearly
- Understand client needs and guide them through qualification
- Follow up consistently with leads from marketing channels
- Conduct outbound follow-up calls when required
- Move qualified prospects toward the appropriate next step
Client Service & Relationship Management
- Build trust with prospective and existing clients
- Handle sensitive financial conversations professionally
- Address questions and concerns with empathy and confidence
- Maintain responsive communication throughout the client journey
- Balance sales goals with a strong customer experience
CRM & Documentation
- Maintain accurate client records in the CRM
- Document calls, conversations, follow-ups, and next steps
- Keep pipeline information current and organized
- Follow internal documentation and compliance processes
Team Collaboration
- Work closely with sales and customer service teams
- Participate in ongoing training and coaching
- Stay informed on company services and relevant industry requirements
- Identify opportunities to improve the client experience
Requirements
- Fluent or native-level English and Korean, written and spoken
- Experience in sales, customer service, client support, or another customer-facing role
- Strong phone communication and relationship-building skills
- Experience handling inbound and outbound calls
- Comfortable discussing sensitive financial matters professionally
- Experience using CRM systems and maintaining accurate records
- Strong organization, follow-up, and time-management skills
- Comfortable working independently during U.S. business hours
Nice to Have
- Experience in:
- Debt settlement or debt consolidation
- Financial services
- Banking or lending
- Consultative sales
- Experience serving U.S. or Canadian customers
- Call center or high-volume sales experience
- Familiarity with compliance-focused client interactions
What Success Looks Like
- Fast and consistent lead response
- Strong inquiry-to-qualified-opportunity conversion
- High-quality client communication and service
- Accurate CRM documentation
- Consistent follow-up completion
- Achievement of individual and team sales goals
What We Offer
- Competitive base salary plus performance incentives
- Comprehensive onboarding and training
- Ongoing coaching and professional development
- Fully remote work
- Career growth opportunities
Interview Process
- Initial Recruiter Screening
- Spark Hire Video Interview
- Client Interview
- Final Selection & Offer
Apply Now
If you’re fluent in English and Korean, enjoy helping people, and have experience in sales, customer service, or financial services, we’d love to hear from you.
#KoreanSpeaking #BilingualJobs #ClientService #CustomerService #InboundSales #FinancialServices #DebtRelief #SalesJobs #RemoteJobs #KoreanJobs
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
