Client Service Send out Tech Representative

Job description

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions Location: Aiea Heights, Honolulu, Hi Status: Full-Time Days/Hours: TBD Base hourly pay rate: $24.76 - $27.24 In this role, you will: Provide immediate responses to client and customer questions Perform laboratory assistant duties including specimen processing, add-ons, and send-outs Investigate and resolve client issues, discrepancies, and report concerns Notify clients of STATs and critical values in accordance with guidelines Track and monitor send-out tests, escalating issues when necessary Collaborate with laboratory staff to ensure timely service and accurate results Maintain confidentiality, compliance, and professional communication at all times All you need is: High School Diploma or equivalent (college degree preferred) Strong problem-solving and decision-making skills Computer proficiency with the ability to learn new software quickly Excellent organizational, interpersonal, and communication skills Bonus points if you’ve got: Laboratory Assistant (LAS or LA) experience Previous customer service experience 1–2 years working in a clinical laboratory environment We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunities to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement with a 401(k) plus a company match A sense of belonging — we’re a community! We also want you to know: This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Laboratories of Hawaii, LLP Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.