Client Service Supervisor

Job description

**Lead the team that supports the pharmacies supporting their communities!** At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care. **Please note:** - This role is based in our Grapevine, TX office - Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) **What You'll Do:** - Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy - Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting - Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients - Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism - Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members - Support your Client Service Manager and collaborate cross-functionally with other departments - Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members - Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly - Step in and assist in other areas of the business as needed **Qualifications:** - Bachelor’s degree required - Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management - Demonstrated leadership experience in a client-facing or support environment - Advanced understanding of the independent pharmacy industry strongly preferred - Professional, patient, and friendly demeanor - Exceptional multitasking and organizational skills - Strong critical thinking, documentation, and problem-solving abilities - Quick to learn and navigate new software platforms - Passion for providing excellent customer service and mentoring others **Benefits Starting Day One:** - **100% employer-paid medical and life insurance** for employees, with optional dental and vision coverage at no cost - Family coverage available with Liberty contributing 50% of the premium - Fully vested **401(k)** with employer match - Employer contributions to **Health Savings Accounts (HSA**) - Generous **paid time off** and paid holidays - Tuition reimbursement and continuing education support - Adoption expense reimbursement - Dependent Care Flexible Spending Account **(FSA)** for tax savings on childcare - Confidential counseling resources for mental health, financial planning, and more, via Optum EAP - **Fully stocked breakroom** **If you’re passionate about helping others and leading with purpose, we’d love to hear from you!** **Apply today!**