Client Services Analyst I

Job description

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that. The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners. This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process. This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment . This position is not eligible for employer visa sponsorship . The hours for this position will be from 10:30am to 7:00pm Monday to Friday. What will you do? Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries. Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims. Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments. Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements. Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities. Who would excel in this role? The ideal candidate will demonstrate: Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners. Strong attention to detail, documentation skills, and the ability to handle sensitive information with confidentiality. Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment. Strong problem-solving and analytical skills, with the ability to independently investigate and resolve customer issues. A collaborative, team-oriented approach with a commitment to continuous improvement and learning. We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys. We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program. Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!