Client Services Associate

Job description

### **About Alumni Ventures** Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals. We believe our best work happens when we’re together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter. **About This Role** As a Client Services Associate at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations. This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes. You'll help individuals navigate their journey with Alumni Ventures—from initial interest through investment and ongoing engagement—while developing expertise in client service, investor relations, venture capital, and business operations. This is an ideal opportunity for professionals who are eager to learn, take ownership, and grow their careers in a collaborative, fast-paced environment. Through hands-on training, mentorship, and direct exposure to senior leadership, you'll build valuable skills in communication, relationship management, project management, operations, and venture investing. While prior venture capital experience is not required, successful candidates are often interested in investing, entrepreneurship, startups, financial markets, or business strategy and are excited to learn about the venture capital ecosystem. **What You'll Do** **Investor & Community Support** - Serve as a day-to-day point of contact for prospective and existing investors. - Respond to investor questions through email, phone, webinars, events, and other communication channels. - Provide timely, accurate, and thoughtful support using approved resources and internal playbooks. - Help individuals navigate Alumni Ventures' offerings, processes, and community experience. **Investor Support and Community Operations** - Build strong relationships with investors, community members, and internal stakeholders. - Deliver a high-touch, service-oriented customer experience across the investor journey. - Anticipate needs, identify issues, and help resolve questions with professionalism and empathy. - Support investor onboarding and ongoing engagement efforts. **Partner Support & Operations** - Collaborate closely with Managing Partners, Community Managers, and senior leaders. - Support fundraising initiatives, fund operations, club programs, and syndication activities. - Assist with virtual events, investor meetings, webinar preparation, and follow-up activities. - Help ensure smooth execution of key investor engagement and operational processes. **Data, Reporting & Process Improvement** - Track engagement activity, investor interactions, and key business metrics. - Help maintain clean and accurate data in HubSpot and other internal systems. - Support reporting for Community Managers, Partners, and leadership. - Identify opportunities to improve workflows, communication, and the overall investor experience. **Strategic Projects** - Participate in special projects and cross-functional initiatives. - Support research, process improvements, pilot programs, and team priorities. - Take on increasing ownership as your knowledge and experience grow. **Who You Are** We're looking for a client-centered, detail-oriented professional who is excited to grow in a collaborative, team-oriented environment. **Required Qualifications** - 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment. - Effective written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities and follow through consistently. - Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders. - Ability to learn and effectively use new systems, tools, and business processes. - Interest in learning about investing, venture capital, financial markets, startups, or related business topics. **Preferred Qualifications** - Experience using HubSpot, Salesforce, or similar CRM platforms. - Experience supporting clients, customers, members, investors, advisors, or other external stakeholders. - Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries. - Experience coordinating projects, events, webinars, or operational workflows. **A Note to Candidates** We recognize that talent comes from many backgrounds. If you're excited about this opportunity and believe you'd be successful in the role, we encourage you to apply—even if your experience doesn't align perfectly with every qualification listed above. **Our Culture & How We Work at AV**Regardless of title, this is what great looks like at AV. - **Put team and stakeholders first.** We win together and measure success by the value we create for our investors, founders, and each other. - **Take extreme ownership and bias toward action.** We act like owners, move with urgency, and follow through. - **Debate rigorously and commit fully.** We welcome diverse views, use data and sound judgment, and once aligned, execute as one team. - **Focus on what matters most.** We prioritize impact, simplify where possible, and channel energy where we have a real advantage. - **Be AI-forward and tech-optimistic.** We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it. - **Stay curious and think big.**We are continuous learners, aim high and build for long-term impact. **Benefits & Perks**We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs. - **Comprehensive health coverage** with multiple plan options, including employer-funded deductible support and HSA contributions - **Dental and vision plans** with multiple coverage tiers - **Tax-advantaged accounts** including HSA, FSA, and commuter benefits (with monthly employer contribution) - **401(k) with company match and immediate vesting** - **Company-paid life and disability insurance**, plus optional supplemental coverage - **Additional support programs** including EAP, health advocacy, and wellness resources - **Flexible, unlimited PTO** and **generous paid parental leave** - **11 company holidays** ### **Compensation** Compensation includes base salary plus equity and corporate bonus. ### **Privacy Policy** All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. [Privacy Policy](https://www.av.vc/legal-privacy-policy)