Client Services Consultant

Job description

The Role We are seeking a highly organised, proactive and client-focused individual to join our Energy Solutions team. The successful candidate will support clients operating across the energy and water sectors, with a particular focus on smart infrastructure, utility services and technologies that enable the transition to net zero. The role is primarily responsible for coordinating and supporting industry meetings, stakeholder engagement and the production of high-quality documentation to support governance and decision-making. Working with clients, Chairs, committee members, industry bodies, technology providers and internal specialists, you will provide reliable facilitation, coordination and quality support across energy, water and net zero technology programmes. This is an excellent opportunity for someone with strong communication and relationship management skills, a keen eye for detail and a genuine interest in the modernisation of UK utilities. The role will contribute to work involving smart metering, energy and water efficiency, low-carbon solutions and other emerging technologies that support resilient, affordable and sustainable services. Responsibilities Client and Contract Management Deliver day-to-day operational support across a portfolio of energy, water and net zero technology contracts, programmes and trade associations. Build and maintain strong relationships with utility clients, technology providers and key stakeholders, ensuring a consistently high level of customer satisfaction. Act as a point of contact for routine client enquiries, responding promptly and referring complex contract, technology or governance matters to the appropriate colleague. Work collaboratively with technical, regulatory and commercial colleagues to ensure clients receive the expertise required to meet their objectives. Meeting and Governance Support Coordinate and support forum meetings, working with Chairs and committee members to ensure effective preparation, facilitation and follow-up. Deliver high-quality meeting papers, agendas, briefing notes, minutes, action logs, and governance documentation. Monitor progress against actions and decisions, ensuring outcomes are effectively tracked and communicated. Ensure governance processes are followed and that documentation is accurate, consistent, and professionally presented. Quality Assurance and Continuous Improvement Review and quality-assure documents, reports, and communications across contracts and projects. Apply agreed quality, consistency and professional standards in own work and support colleagues in using established templates and processes. Suggest practical improvements to processes, systems and client services, and support their implementation under appropriate guidance. Support the development and maintenance of guidance documents, procedures, knowledge repositories, and FAQs. Stakeholder Engagement and Market Awareness Support effective working relationships with energy and water companies, regulators, government bodies, trade associations, innovators and technology providers. Share relevant market information and potential client needs with senior colleagues to support service development activities. Contribute research and draft content, as required, for market insight, website and promotional materials relating to energy, water and net zero innovation. Represent the business professionally in stakeholder interactions and contribute to a positive client experience. Knowledge Management and Collaboration Develop and maintain knowledge of UK energy and water markets, utility regulation and net zero policy, with particular emphasis on metering, digitalisation, data, flexible demand and resource efficiency. Track relevant technologies and market developments, including smart meters, advanced metering infrastructure, connected assets, energy storage, electric vehicle charging, heat decarbonisation, renewable energy and intelligent water networks. Highlight recurring knowledge needs and contribute to the preparation of guidance or learning materials for colleagues and stakeholders. Share expertise across the wider team and contribute to a culture of continuous learning and collaboration. Provide practical support and share knowledge with colleagues as part of day-to-day collaborative working. Risk and Issue Support Identify and record operational, governance and knowledge-management risks or issues arising through day-to-day delivery. Follow established controls and procedures that support service quality and customer experience. Escalate risks and issues promptly to the appropriate colleague and assist with agreed follow-up actions. Competitive salary plus excellent benefits package Requirements Essential Excellent written, verbal, and numerical communication skills. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience coordinating meetings, workshops, committees, or governance forums. Ability to produce high-quality written documentation, including minutes, reports, briefing papers, and stakeholder communications. Strong stakeholder management and relationship-building capabilities. Experience working in a customer-facing or client management environment. Proven ability to work independently while contributing effectively within a team environment. Demonstrated commitment to quality, accuracy, and continuous improvement. Desirable Experience within UK energy, water or net zero markets, particularly smart metering, advanced metering infrastructure, digital networks or low-carbon technology. Knowledge of energy or water regulation, industry codes, governance structures or assurance frameworks. Understanding of technologies such as renewable generation, energy storage, electric vehicle charging, heat pumps, hydrogen, carbon management, water efficiency, leakage reduction or intelligent water networks. Experience working with utilities, technology providers, trade associations, industry forums or member organisations. Experience supporting budget administration, account coordination or contract reporting. Experience sharing knowledge or providing practical support to colleagues. Understanding of quality management and risk management principles. What We Are Looking For The successful candidate will demonstrate: A positive, professional, and proactive approach. Exceptional attention to detail. A strong customer service ethos. Confidence when engaging professionally with a range of stakeholders. Flexibility and resilience when dealing with changing priorities. Strong problem-solving and decision-making skills. A commitment to excellence and continuous improvement. A collaborative approach and willingness to support colleagues and share knowledge. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Diversity, Equity, and Inclusion commitments Our commitment to sustainable and inclusive growth. As a socially responsible leader, Talan continually invests in sustainable growth, addressing both social and environmental challenges. We achieve this while preserving our core values and ensuring operational excellence for our clients. This commitment to excellence extends across all aspects of our Corporate Social Responsibility (CSR) initiatives. For the past three years, through our 360° approach to social and environmental responsibility, we have been driving significant change and strengthening these principles within our corporate DNA. The solid foundations we've been building since 2021 are enabling our organisation to transform in a sustainable and positive manner. Disability Inclusion We recognise that the diversity of legislative and cultural frameworks for supporting individuals with disabilities requires the implementation of specific policies and a unique approach in each country where the Group operates. Talan is committed to strengthening its involvement in promoting the inclusion of people with disabilities by implementing dedicated support systems and raising awareness among our teams on these issues. WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare (subsidised) Life Assurance (4 times annual salary) Employer pension contribution is 2x employee contribution up to 8% Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Social@77 Talan UK and Ireland (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients’ transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are B Crop and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value.