Client Services Coordinator

Job description

**Support the leaders who help pharmacies nationwide!** At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Services Coordinator who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion. **Please note:** - This role is based in our Grapevine, TX office - Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) **What You’ll Do:** - Act as the central point of contact between executives, internal teams, customers, and external partners - Assist with planning and coordinating department initiatives, projects, and cross-functional activities - Prepare dashboards, status updates, and operational summaries as requested - Track and manage departmental deadlines, priorities, and deliverables - Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation - Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records - Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams - Send welcome emails to new customers and ensure all onboarding steps are initiated promptly - Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues **Qualifications:** - 2-4 years of experience in administrative, operations, project coordination, or executive support roles - Exceptional written and verbal communication skills - Strong organizational abilities with meticulous attention to detail - Ability to manage multiple priorities with minimal supervision in a fast‐paced environment - High level of professionalism, judgment, and confidentiality - Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems - Familiarity with project management tools (e.g. Zendesk, JIRA) preferred - Strong analytical and problem-solving skills **Benefits Starting Day One:** - **100% employer-paid medical and life insurance** for employees, with optional dental and vision coverage at no cost - Family coverage available with Liberty contributing 50% of the premium - Fully vested **401(k)** with employer match - Employer contributions to **Health Savings Accounts (HSA**) - Generous **paid time off** and paid holidays - Tuition reimbursement and continuing education support - Adoption expense reimbursement - Dependent Care Flexible Spending Account **(FSA)** for tax savings on childcare - Confidential counseling resources for mental health, financial planning, and more, via Optum EAP - **Fully stocked breakroom** **If you thrive on organization, communication, and supporting leaders** **APPLY TODAY!** #ID1 #ZR #LI-CB1