Client Services Dispatch Engineer

Job description

The Client Services Dispatch Engineer serves as the onsite resource for clients who need prompt, courteous, and effective technical support. In this role, you will travel to client locations to respond to requests for assistance in person, and will also provide support by phone and through standard support channels, while troubleshooting hardware, software, and basic system issues. The ideal candidate combines strong customer service skills with sound technical judgment, maintains accurate documentation, and delivers reliable support that helps end users remain productive. This position also plays an important role in escalating complex issues appropriately, following standard operating procedures, and contributing to a positive client support experience. This is a local, field-based position requiring regular travel to client sites.