Client Services Manager

Job description

We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction. This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs. You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team. The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000. Benefits: On-call is paid in addition 45p per mile for travel Up to £3,000 per year in our monthly bonus scheme Birthday off work paid after passing probation Qualification & career progression opportunities Access to Blue Light Card and Home Instead discounts We pay for your enhanced DBS check Employee Assistance Programme Holiday purchase scheme Your responsibilities: Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care Line manage and support the Care Quality Team Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings Conduct new client consultations, assessments, and onboarding documentation Develop, review, and audit care plans, activity logs, and medication records Maintain accurate records using Home Instead systems (including People Planner) Lead client and care professional introductions Build strong relationships with clients, families, and external professionals Conduct regular client reviews and implement any required actions Deputise for the Registered Care Manager when required Who We're Looking For: Previous experience in the care sector in a similar role. Experience in care planning and quality assurance. Strong leadership and people management skills Excellent communication and interpersonal abilities A genuine passion for delivering outstanding, person-centred care Good understanding of care regulations and standards Confident IT skills (Microsoft Office/Google Workspace and care management systems) A willingness to learn new systems and tools Comfortable driving around the South Manchester & North Trafford area for various visits. Being a driver with access to a car is essential. Please note Business Class One insurance will be required. Home Instead is a leading provider of specialist home care for older adults. Built on personal experience and a strong commitment to dignity and independence, we deliver high-quality, relationship-led care and companionship services that truly make a difference in people’s lives.