Client Services Manager

Job description

Client Services Manager Client Services Manager Are you quick-thinking, people-focused, and great at building relationships? Looking for a role where every day is different? We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team! We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland). This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites. What you’ll do Manage a portfolio of Auckland-based clients Be the first point of contact for support, escalation, and service delivery Champion the customer voice internally and ensure promises are delivered Lead, motivate, and support your team in the field Build strong relationships with internal and external stakeholders Drive financial performance and create strategic service plans Complete operational, incident, and quality assurance reporting What we’re looking for 2+ years’ leadership experience 2+ years in a client service or customer-facing role Security or service sector experience (advantageous) Strong communicator with excellent interpersonal and negotiation skills Tech-savvy with the ability to use various staff management systems Current COA (or ability to obtain one) Full NZ Driver Licence Ability to pass MOJ criminal checks What you’ll get Competitive salary + company vehicle Flexible roster based on business needs (not strictly Mon–Fri) Access to our Perks Programme (retail, fuel, grocery discounts + more) Ongoing training and development Strong Health & Safety culture with regular welfare checks * Access to EAP, counselling, budgeting support, and discounted fuel for your whānau At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow. Ready for your next challenge? Apply now. First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.