Client Services Manager

Job description

You thrive on building strong client relationships and translating business goals into impactful social media strategies? You're equally comfortable in a pitch room and a campaign debrief, and you know your way around creator marketing, platform trends, and performance data? Then this role is for you. Tasks You own your client relationships end-to-end: from brief intake and strategic alignment to influencer marketing campaign delivery and performance reporting You translate client business and marketing briefs into data-driven social media strategies, ensuring KPIs, platform selection and creator fit are aligned from day one You develop and present pitches for new business, upsell opportunities, and influencer activations, positioning Pulse's social-first capabilities with confidence and commercial instinct You oversee influencer campaign execution in close collaboration with internal strategy, talent, and content production teams, keeping timelines, budgets, and stakeholder communication on track You analyze and present campaign performance data across key social media metrics, drawing clear conclusions and actionable recommendations for your clients Requirements You have 3-5 years of experience in client services or account management at a social media, influencer marketing, or digital agency You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure You are commercially minded and able to identify and develop opportunities within existing accounts You are solution-oriented, structured, and a reliable partner for both clients and colleagues You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference Benefits Time to pack your bags for Paris, London, Milan, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week Keep your commute to a minimum: you’ll find all our offices right in the city centre For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices