Client Services Manager, Home Care

bayada

Charlestown, MA 02129 | 42.377788721 | -71.062243243 · Charlestown

Posted Aug 5, 2026

Full-time
Downtown Boston Assistive Care (DBA) - 912

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Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Downtown Boston office.

This is an exciting opportunity for an experienced healthcare professional and people leader who is passionate about delivering exceptional client experiences, developing strong teams, and making a meaningful impact in the community.

At BAYADA, our clients and families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, relationship-focused leader who thrives in a fast-paced environment, demonstrates strong emotional intelligence, and can successfully balance team leadership, client service, and operational excellence.

As a Client Services Manager, you will play a critical role in supporting our mission while serving as a trusted partner to clients, families, referral sources, and employees.

What You'll Do

Lead the coordination and delivery of client services to ensure exceptional care experiences and positive outcomes
Manage a caseload while identifying opportunities for growth, service excellence, and client retention
Build and maintain strong relationships with clients, families, referral sources, payors, healthcare professionals, and community partners
Collaborate with Clinical Managers to provide support, guidance, and leadership to field employees
Serve as a trusted resource and problem-solver for clients and staff, navigating challenging situations with professionalism, empathy, and sound judgment
Foster a positive, engaged, and accountable team culture through effective communication and relationship-building
Address emergent scheduling and service needs while maintaining a high level of customer satisfaction
Monitor key performance metrics and caseload outcomes to support operational and financial success
Contribute to the growth and reputation of the office through outstanding service and community engagement

What We're Looking For

The ideal candidate is a confident and compassionate leader who excels at building relationships, influencing others, and managing competing priorities in a dynamic healthcare environment.

Qualifications

Bachelor's degree strongly preferred
Home health, healthcare, medical office, human services, or related industry experience preferred
Previous supervisory, management, team lead, or employee coaching experience strongly preferred
Demonstrated success in building relationships and earning the trust of clients, employees, and community stakeholders
Strong emotional intelligence with the ability to navigate sensitive situations, resolve conflict, and foster collaboration
Proven record of successfully assuming increasing responsibility and achieving performance goals
Excellent communication, organizational, and interpersonal skills
Strong computer proficiency, including experience working within electronic medical record systems
Desire to grow professionally within a mission-driven organization

Why Join BAYADA?

For more than 50 years, BAYADA has been committed to helping people live safely at home with comfort, independence, and dignity. As one of the nation's most trusted home health care providers, we are guided by our core values of Compassion, Excellence, and Reliability, and we believe our employees are our greatest asset.

When you join BAYADA, you'll become part of an organization that is nationally recognized for its people-first culture and commitment to employee growth and well-being. Recent recognitions include:

Forbes Best Employers by State
Newsweek's America's Greatest Workplaces
Newsweek's America's Greatest Workplaces for Parents & Families
Newsweek's America's Greatest Workplaces for Mental Wellbeing
Best Place to Work for Disability Inclusion designation through the Disability Equality Index®
Recognition for fostering an inclusive and supportive workplace culture where employees can thrive and grow professionally [blog.bayada.com], [bayada.com]

At BAYADA, you won't just build a career, you'll have the opportunity to lead, develop others, strengthen your community, and make a meaningful difference in the lives of clients and families every day.

This role is ideal for an experienced leader seeking greater impact, autonomy, and long-term career growth within a nationally recognized healthcare organization.

Compensation & Benefits

Competitive Salary: $60,000 - $70,000 annually, based on experience and qualifications
Performance-based bonus opportunity
Medical, Dental, Vision, and Prescription Coverage
Paid Time Off, Holidays, and Sick Leave
Employer-Paid Life Insurance
401(k) with Company Match
Tuition Reimbursement
Employee Assistance Program
Career Growth and Leadership Development Opportunities

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.