Client Services Officer

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire an English Speaking Client Services Officer to join our Client Services team in Limassol office! About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! What the job looks like? The Client Services Officer will have the opportunity to: Handle client inquiries promptly and professionally via live chat, email, and phone in English. Act as the main liaison between clients and internal departments, ensuring timely resolution of issues. Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality. Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience. Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions. What will you need to be able to do the job? At least 1 year experience in a Customer Support/Sales position in a regulated financial services company. Fluent English language speaker. College or university degree. Detail orientation, organization and communication skills. Good capacity of Microsoft Office applications. Professionalism, work ethic, self-motivation, and team spirit. Positive can-do attitude. Flexibility to work on public holidays on rotation on shifts (Cyprus Time Zone). Shifts: Morning 9:00 -18:00 / Evening 14:00 - 22:00 Will be considered as an advantage: Any additional language will be considered as an advantage. Deep understanding and experience with financial products and ETDs such as Futures & Options. By joining us, you can expect: Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance). Opportunities to learn and grow through our “Employee Training & Development program”. Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care. Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. Participation in our welfare investment and savings plan through our Provident Fund Scheme. Birthday and Loyalty benefits. Collaboration with SportBenefit. What to expect from our recruitment process: First interview with hiring managers or an HR call Task assessment Final interview with top management Make your next Career step and apply NOW! * Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis