Client Services Officer (FSU)

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire an English and Russian Speaking Client Services Officer to join our Client Services team! About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! What the job looks like? The Client Services Officer will have the opportunity to: Handle client inquiries promptly and professionally via live chat, email, and phone in English. Act as the main liaison between clients and internal departments, ensuring timely resolution of issues. Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality. Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience. Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions. Participate on Expos What will you need to be able to do the job? At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company. Fluent in English and Russian, both written and spoken. College or University degree. Strong attention to detail, organizational, and communication skills. Good knowledge of Microsoft Office applications. High level of professionalism, strong work ethic, self-motivation, and team spirit. Positive, can-do attitude. Flexibility to work on public holidays. Availability to work the morning shift (09:00–18:00). Will be considered as an advantage: Any additional language will be considered as an advantage. Deep understanding and experience with financial products and ETDs such as Futures & Options. By joining us, you can expect: Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our “Employee Training & Development program”. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with hiring managers or an HR call Task assessment Final interview with top management Make your next Career step and apply NOW! * Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis