Client Services Representative (Pharmacy Technician)

Job description

**Be the behind-the-scenes hero empowering pharmacies nationwide!** **Starting at $23/hour** Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting. **Please Note:** This is an in-person role based in our Grapevine, TX office **What You'll Do:** - Serve as the **primary contact** for incoming calls and tickets from pharmacy clients - Diagnose and resolve customer issues **efficiently** - **Escalate** complex cases to Technical or Account Management teams when needed - Accurately **document** all interactions and actions in tracking software - Deliver exceptional **customer service** in every client engagement **Qualifications:** - Minimum **2 years** of customer service experience required - Healthcare call center or independent pharmacy experience preferred - **Certified Pharmacy Technician (CPhT)** certification is a plus but not required - Professional, friendly, and patient demeanor essential - **Excellent verbal and written communication skills,** able to engage all client levels — from pharmacy owners to clerks - Strong multitasking, organizational, and time management skills - Detail-oriented with strong typing and documentation abilities - Excellent listening and **critical thinking** skills - Experience with Liberty Software products is a plus (please specify any prior experience) - Solid basic computer skills and proven ability to quickly **master new software** applications - Occasional after-hours and Saturday shifts required **Benefits Starting Day One:** - **100% employer-paid medical and life insurance** for employees, with optional dental and vision coverage at no cost - Family coverage available with Liberty contributing 50% of the premium - Fully vested **401(k)** with employer match - Employer contributions to **Health Savings Accounts (HSA**) - Generous **paid time off** and paid holidays - Tuition reimbursement and continuing education support - Adoption expense reimbursement - Dependent Care Flexible Spending Account **(FSA)** for tax savings on childcare - Confidential counseling resources for mental health, financial planning, and more, via Optum EAP - **Fully stocked breakroom** **Think you’ve got what it takes to be the go-to problem solver? Let’s talk —** **Apply today!** #ID1 #ZR #LI-CB1