Client Services Supervisor 2

Job description

Operation Centre Shift Manager What you will do We are seeking a highly motivated and experienced individual to join our Global Security Operations Center (GSOC) as a Shift Manager. The GSOC Shift Manager will be responsible for overseeing all operations within the GSOC and for receiving, assessing, escalating, and/or responding to all events involving MS personnel (including vendors and contractors), assets, or property on a global basis. The OCSM is the first line supervisor for all personnel on his/her respective shift. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to work effectively under pressure. How you will do it Oversee the daily operations of the GSOC during assigned shifts. Monitor security systems, alarms, and surveillance equipment to detect and respond to potential security threats. Coordinate and manage emergency response efforts in collaboration with internal and external stakeholders. Supervise, train, and mentor GSOC staff, ensuring adherence to established protocols and procedures. Develop and implement standard operating procedures (SOPs) for GSOC operations. Conduct regular audits and assessments of GSOC processes and systems to identify areas for improvement. Prepare and present reports on security incidents, trends, and performance metrics to senior management. Ensure compliance with all relevant laws, regulations, and company policies. Take necessary actions to provide a consistent delivery of security and communications services. What we look for Bachelor's degree with minimum of 5 years of experience in security management, with at least 2 years in a supervisory role. Strong knowledge of security systems, technologies, and best practices. Excellent leadership and team management skills. Ability to remain calm and make quick, effective decisions under pressure. Strong communication and interpersonal skills. Proficiency in using security software and tools. Experience working in a GSOC or similar security operations environment. Knowledge of international security standards and practices.