Client Services Team Lead

Job description

Accountabilities: Meet virtually with clients through video calls and scheduled phone appointments to understand their needs and provide responsive service. Answer client questions regarding available benefits, coverage options, products, and services in a clear and professional manner. Assist clients with enrollments, policy updates, and ongoing service requirements. Build and maintain long-term client relationships through trust, effective communication, responsiveness, and high-quality support. Maintain accurate client records and complete timely follow-up communications. Deliver a positive and professional client experience throughout the service lifecycle. Support, coach, encourage, and mentor newer team members as they develop their client service and professional skills. Lead by example through professionalism, accountability, integrity, and consistent performance. Help foster collaboration, communication, and a positive culture within a fully virtual team. Participate in leadership meetings, coaching sessions, workshops, and professional development programs. Use technology and virtual collaboration tools to improve communication, organization, and workflow efficiency. Continue developing leadership, communication, coaching, and management capabilities through ongoing mentorship and training. Contribute to a high-performing environment by supporting team goals and encouraging continuous learning and improvement. Requirements: At least 18 years of age. Legally authorized to work in the United States and physically located within the United States. Access to a computer or laptop, reliable high-speed internet, webcam, and microphone. A quiet and professional workspace suitable for virtual client and team interactions. Excellent verbal and written communication skills with strong interpersonal abilities. Strong customer service and relationship-building capabilities. Leadership potential and a collaborative mindset, with the ability to motivate and support others. Self-motivation, personal accountability, professionalism, integrity, and sound judgment. Strong organizational and time-management skills, with the ability to manage responsibilities independently. Ability to work effectively in a remote environment while remaining engaged with a broader virtual team. Positive, adaptable attitude and commitment to continuous learning and professional development. Previous experience in team leadership, customer service, client relations, sales, healthcare, retail management, hospitality, business operations, or administrative leadership is beneficial but not required. Previous management or leadership experience is helpful, but motivated candidates can develop these skills through structured training and mentorship. Benefits: 100% remote work from anywhere within the United States. Flexible scheduling following completion of training. No daily commute and a modern virtual working environment. Work-life balance supported by remote flexibility. Comprehensive leadership training and structured development programs. Executive mentorship and ongoing one-on-one coaching. Weekly professional development and leadership sessions. Leadership workshops and skill-building opportunities. Promotion-from-within culture with advancement based on performance and results. Weekly performance-based compensation and potential performance bonuses. Leadership recognition and incentive opportunities. Medical reimbursement program for eligible representatives. Company-supported life insurance for eligible representatives. Residual income opportunities. Union-supported work environment. Leadership conferences and professional development events. Company-sponsored incentive travel opportunities. Access to modern virtual technology and collaboration tools. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Services Team Lead based in United States. This remote leadership opportunity combines client service excellence with hands-on team development and career growth.You will work directly with clients to answer questions, explain benefits, support enrollments, and provide ongoing service.At the same time, you will coach newer team members and help foster a collaborative, accountable virtual team culture.The role is designed for motivated professionals who want to strengthen their communication, leadership, and management capabilities.Comprehensive training, mentorship, and structured development programs provide support whether you are an experienced leader or stepping into leadership for the first time.Performance-driven advancement creates opportunities to take on greater responsibility based on initiative, consistency, and results.The position offers the flexibility of a fully remote environment while maintaining strong collaboration, coaching, and professional support.