Client Solutions Associate, San Francisco

Job description

ABOUT US Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm. WHAT WE BELIEVE Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy. ABOUT THE ROLE Our Client Solutions team is the front line for finding the right experts for our clients. As a Client Solutions Associate, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts, who will then share their knowledge through qualitative interviews. This role is fast-paced and no day is the same. You will need to be hard-working, flexible, with strong client-facing communication skills. You will be part of creating and improving processes to help us do better work every day. You will work alongside our product and engineering team to translate client feedback into product improvements. We are looking for candidates that are excited to face the successes and challenges of growing a business and developing a loyal base of users. WHAT YOU'LL DO Though no day is the same as a CSA, you can expect the job to involve: - Client-Expert Connections: You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction. - Project Creation & Ownership: Manage your clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them. Recruiting experts involves using our internal network and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements. - Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts. - Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours online platform. Your frontline experience will provide critical input for user experience improvements. This role demands strategic thinking, strong communication skills, and a proactive approach to solving projects. WHAT YOU BRING - You are not afraid of ambitious goals - You are a great communicator - You are an optimist with a growth mindset - You thrive when you truly own something - You are an independent problem-solver - 0-2 years of professional work experience BONUS EXPERIENCE - Prior experience working at a startup - Prior experience in a customer success role - Strong understanding of various professional industries and roles BENEFITS + PERKS - Competitive salary and equity - Medical, dental, and vision coverage - 401(k) - Monthly wellness and fitness stipend - Paid time off policy, along with company holidays - Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City) - Parent-friendly policies, remote flexibility, and paid family leave Join our team and help everyone realize the true power of what they know! PAY TRANSPARENCY NOTICE: Full-time offers include base salary, equity, and benefits US-based pay range: The total target compensation for this role* ranges from $78k to $97k, comprising a base salary of $72k to $88k plus an uncapped performance bonus. Final compensation is determined by experience and skill level. *This role is posted across two levels, Client Solutions Associate and Senior Client Solutions Associate. Your title and compensation will be set based on your experience and demonstrated skills during the interview process. This is a hybrid role, in our San Francisco office 2-3 times per week. Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!