Client Solutions Manager – Bioanalytical & Vaccines

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description This is a hybrid role based at our 2244 Dabney Road bioanalytical laboratory in Richmond, VA. This position will typically work remotely two days a week and work onsite at the 2244 Dabney Road bioanalytical laboratory three days a week depending on business needs. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate. Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background ch eck, which includes a drug screening. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. Discover Impactful Work: The Senior Business Manager (BM) is a technical, client-facing leader responsible for designing and translating client opportunities into executable, high-quality solutions. This role bridges client needs with operational execution by developing scientifically sound, commercially aligned work scopes and pricing, ensuring a seamless path from opportunity through project initiation. A Day in the Life: Solution Design & Client Technical Engagement Serve as a primary technical contact during pre-award activities Lead technical discussions, capability presentations, RFP/RFI responses, and bid defense preparation Participate in on-site client meetings Translate client needs into scientifically sound, operationally feasible solutions and defined scopes of work Ensure alignment between technical design, pricing inputs, and delivery expectations Assess feasibility, risk, and operational impact of proposed work to support informed decision-making Partner with lab operations to incorporate capabilities and new technologies into solutions Pricing Strategy & Development Develop pricing inputs and deal-specific models based on defined scope and assumptions Identify key pricing drivers and contribute to consistent pricing approaches Partner with finance to align pricing with financial guidelines and margin expectations Support pricing discussions internally and with clients as needed Execution Alignment & Operational Support Lead and support handoff of awarded work to project management and/or operations teams Ensure continuity between proposed scope and execution Support project kickoff readiness and alignment Collaborate with Business Development, Operations, and Project Management across the opportunity lifecycle Serve as liaison between commercial and operational teams to ensure feasibility and clarity Maintain visibility into proposal pipeline and forecasted work Provide insights on client needs, technology trends, and market opportunities Contribute to development of new service offerings and capabilities Keys to Success: Bachelor’s degree in life sciences or related field (advanced degree preferred) 5+ years of experience in bioanalytical sciences, vaccines, or related technical discipline Experience in proposal development, study design, or technical scoping Strong understanding of regulated environments (e.g., GLP/GCP) Experience supporting pricing strategy, budgeting, or financial modeling Prior client-facing or consulting experience Demonstrated ability to work in cross-functional teams in complex environments Strong communication and stakeholder alignment skills In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills & Abilities: Deep understanding of bioanalytical workflows and laboratory capabilities Ability to translate complex technical requirements into executable plans Strong commercial awareness and understanding of pricing drivers Excellent written and verbal communication skills Ability to manage multiple priorities and deliver under tight timelines Working Conditions: Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. • Able to work upright and stationary for typical working hours. • Ability to use and learn standard office equipment and technology with proficiency. • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. • May require travel, 10 - 25%.