Client Specialist, Campus Health

ABOUT HUB INTERNATIONAL HUB International Limited (“HUB”) is the one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance because that’s important for all of us! Focus on creating a meaningful environment through employee engagement events. The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential - HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives SUMMARY The Client Specialist supports day-to-day service delivery and client experience for a book of student health insurance business at colleges and universities. Operating within a small, high-impact team, this role is responsible for managing client relationships, supporting enrollment and waiver processes, coordinating with carriers and vendors, developing branded client-facing materials, and contributing to the ongoing growth of scalable account management infrastructure. The ideal candidate is detail-oriented, proactive, creative, and comfortable operating in a fast-paced, evolving environment with multiple concurrent priorities. Occasional travel to client events and industry conferences is expected. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Relationship Management Serve as a primary day-to-day contact for assigned university accounts, managing routine inquiries, issue resolution, and proactive communication Coordinate and track deliverables with insurance carrier for programs, including student-facing communications and enrollment and waiver processes Maintain organized account records including contact directories, plan documents, carrier contacts, and renewal timelines Marketing, Operational & Administrative Support Manage and maintain account workflows and task tracking within HUB internal systems, ensuring timelines are met and team visibility is maintained Support the onboarding of new accounts Design and maintain branded client-facing content and materials in alignment with HUB brand standards, leveraging AI and non-AI resources Coordinate with carriers on claims issues, formulary questions, and eligibility discrepancies Departmental Infrastructure Contribute to the development and documentation of account management processes, templates, and playbooks as the department scales Participate in internal team meetings and support cross-functional coordination with relevant internal HUB departments Represent HUB Campus Health Solutions at client events, on-campus visits, and industry conferences; occasional travel required (estimated less than 10%) QUALIFICATIONS Required 2+ years of experience in account management, client services, or insurance operations — experience in health insurance strongly preferred Strong organizational skills with demonstrated ability to manage multiple accounts and deadlines simultaneously Proficiency with project management or CRM tools Strong written and verbal communication skills; comfortable presenting to university administrators and student health professionals Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Canva; comfort using AI tools (e.g., Claude or similar) to support content development and workflow efficiency Active or ability to obtain state insurance producer license Preferred Familiarity with student health insurance plan structures Experience with insurance carrier coordination Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: Up to 25% Required Education: College diploma (3-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. 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