Client Strategy Lead

Job description

ABOUT THE ROLE We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill. You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long-term impact. This role is not channel- or craft-specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy. This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale. WHAT YOU’LL DO - Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO. - Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks. - Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client-facing strategy. - Facilitate QBRs and strategic check-ins with clients - bringing thought-starters, insights, and cross-functional POVs to the table. - Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them. - Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction. - Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time. - Lead or co-lead new client pitches translating agency capabilities into tailored proposals that win new business. - Maintain awareness of industry dynamics and emerging trends, providing forward-thinking insights to both clients and internal teams. ABOUT YOU - You have 7+ years of experience in performance marketing, strategy, client services, or integrated account management. - You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics. - You've demonstrated success in growing client relationships and expanding scope beyond initial engagements. - You're a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes. - You’re proactive, curious, and solutions-oriented - you don’t just flag problems, you propose next steps. - You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.). - You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation. WHAT YOU’LL FIND HERE - Competitive salary with bonus structure tied to client satisfaction, retention, and growth - 99% coverage for health, dental, and vision - Distributed, remote, and global culture - Unlimited vacation with 3-weeks required vacation - Unlimited mental health or physical health leave - Remote work budget to make it easier to work from wherever you feel most productive! - Monthly physical activity budget to get your body moving - 16 weeks of fully paid parental leave - Stipend for laptop and other home office equipment - Annual indoor plant budget - Annual company-wide retreat - Yearly stipend for books, seminars, courses, and coaches - Matching for charitable donations - Clear career progression path toward senior client leadership roles FLOURISHING AT PEARMILL We get an unreasonable amount of satisfaction out of making the things around us better at their jobs. Clients who arrived wanting a channel fixed and left with a system. People who joined to run ad accounts and left able to build a team that runs global strategy. And most recently, our little AI agents running around our Notion docs and giving us super powers. We're a fast growing, diverse group of goofy yet dedicated marketers, creatives, engineers, and analysts, running over $500M in ad spend across 15+ platforms. Join us!