Client Success Account Manager

Job description

**Your wellbeing, our mission. Join a company shaping a healthier world.** **GET TO KNOW US** At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. **Join us in redefining the future of wellbeing!** **THE OPPORTUNITY** We are hiring a **Client Success Account Manager** to our **Client Success** team in **Santa Catarina.** This role is to join the B2B team and will be responsible for managing a key portfolio of our clients. As a Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience. This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level. **YOUR IMPACT** - Develop a sales plan for each named client — identifying products, expansion opportunities, and the strategic rationale ("why Wellhub") — leading the client relationship for a portfolio of large and complex Enterprise accounts throughout the client lifecycle. - Ensure contract renewals, expansions, and lead annual contract renegotiations. - Partner with client's HR and decision makers, building an approach to connect their C-level to Wellhub executives (and/or executives at other clients) to broaden and deepen engagement with Wellhub. - Use data and market analysis to identify risks, opportunities, and build data-backed narratives to support negotiations and retention strategies. - Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. **WHO YOU ARE** - Based in Santa Catarina — hybrid model, with in-person client visits. - Previous experience in a client-facing role, leading large and complex Enterprise client relationships, with proven cross-selling and upselling results in an existing portfolio. - Strong analytical skills, with the ability to use data to support decision-making, negotiations, and client strategy. - Strong communication skills to engage with senior stakeholders, including Director and C-level audiences. - Ability to identify root causes and solve problems creatively and efficiently. - Ability to operate independently and manage multiple clients/projects concurrently with strong attention to detail. - Able to analyze and improve current processes/protocols and anticipate/manage change in a fast-moving global business environment. - Highly proficient in English. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing large and complex Enterprise client portfolios and advanced proficiency in English, are mandatory requirements. **WHAT WE OFFER YOU** With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! **Our benefits include:** **WELLHUB:** Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. **WELLZ:** A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. **HEALTHCARE:** Health, dental, and life insurance. **FLEXIBLE WORK:** As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. **FLEXIBLE SCHEDULE:** Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. **PAID TIME OFF:** It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! **PAID PARENTAL LEAVE:**Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. **CAREER GROWTH:** Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. **CULTURE:** You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. [Learn more about our shared culture and values here.](https://wellhub.com/en-us/careers/our-values/) **Want to see what it’s really like to work here? Follow us on** [**Instagram**](https://www.instagram.com/lifeatwellhub/) **@lifeatwellhub and watch our team video on** [**YouTube**](https://www.youtube.com/watch?v=ZgIPiszTVm4)**!** ***Wellhub was named a Top Sales Team of 2025!****This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference?* [*Read more about the award here.*](https://www.instagram.com/p/DLpuPnVAUXk/?img_index=1) **Diversity, Equity, and Belonging at Wellhub** We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. [Read more about it here.](https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY) Questions on how we treat your personal data? See our [Aviso de Privacidade para Candidatos.](https://wellhub.com/en-us/careers/job-applicant-privacy-notice/#:~:text=Aviso%20de%20Privacidade%20para%20Candidatos) **#LI-HYBRID**